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For Companies At a Glance
- Tasks: Shape and manage customer journey tests to optimise personalised experiences.
- Company: Join Tesco, a leading supermarket and tech company with a focus on community.
- Benefits: Enjoy 25+ days holiday, private medical insurance, and a bonus scheme up to 20%.
- Why this job: Make a real impact by enhancing customer journeys and driving commercial success.
- Qualifications: Strong CRM expertise, data-driven decision-making, and excellent communication skills.
- Other info: Flexible working options and a commitment to inclusivity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Tesco UK • Shire Park, Kestral Way, Welwyn Garden City • Temporary • Apply by 10-Feb-2026
We are all about the little helps. That is why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. To find out more, please contact the employer.
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for:
- Shape and manage the test pipeline, identifying and prioritising opportunities across personalised capabilities and customer journeys
- Design and deliver end-to-end tests, collaborating with cross-functional teams to optimise personalised experiences
- Use data and insights to refine propositions, improve segment-specific journeys, and achieve commercial objectives
- Track performance against KPIs (e.g., CLTV uplift, conversion, incremental sales) and embed successful tests into BAU
- Partner with Finance on business cases and maintain alignment with Customer Growth Engine objectives
- Communicate priorities, resolve blockers, and ensure robust measurement and attribution across all tests
You will need:
- Strong CRM and CLTV expertise with solid commercial acumen
- Data-driven decision-making and strategic problem-solving
- Customer journey design aligned to business priorities
- Proven ability to lead cross-functional initiatives and manage stakeholders
- Excellent communication and storytelling skills
About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we are all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you are just kicking off your career, juggling passions, or navigating big life events, we are here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We are proud to be an accredited Disability Confident Leader, where everyone is welcome. That is why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you are interested in joining our team but do not tick every box, do not let that hold you back from applying.
Customer Journey Manager - Test Owner -12 Month Fixed Term Contract in Welwyn Garden City employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - Test Owner -12 Month Fixed Term Contract in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current or former Tesco employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tesco's values and how they align with your experience. We want to see how you can contribute to making every day a little better for customers and colleagues alike.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to drive decisions in past roles. Tesco loves a data-driven mindset, so make sure you highlight your CRM and CLTV expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tesco team.
We think you need these skills to ace Customer Journey Manager - Test Owner -12 Month Fixed Term Contract in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your CRM expertise and data-driven decision-making skills, as these are key for us at Tesco.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved customer journeys or driven commercial success in previous roles. We love seeing real impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your experience and skills, making it easy for us to see why you’re a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Tesco
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journeys and how they relate to Tesco's business priorities. Be ready to discuss specific examples of how you've designed or optimised customer experiences in the past.
✨Data is Your Best Friend
Brush up on your data-driven decision-making skills. Prepare to share instances where you've used data and insights to refine propositions or improve customer journeys. Highlight any KPIs you've tracked and how they impacted business outcomes.
✨Collaboration is Key
Since the role involves working with cross-functional teams, think of examples that showcase your ability to lead initiatives and manage stakeholders. Be prepared to discuss how you communicate priorities and resolve blockers effectively.
✨Tell a Compelling Story
Your communication skills will be under the spotlight, so practice telling your professional story in a way that highlights your CRM expertise and commercial acumen. Use storytelling techniques to make your experiences relatable and memorable.
