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- Tasks: Lead the development of exciting Clubcard propositions that engage customers.
- Company: Join Tesco, a dynamic company that blends retail and technology.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Why this job: Make a real impact on customer loyalty while working in a flexible environment.
- Qualifications: Digital experience and strong collaboration skills are essential.
- Other info: Embrace a culture of inclusivity and support for your career growth.
The predicted salary is between 36000 - 60000 £ per year.
We create reasons for our 40 million+ customers across the globe to choose more of Tesco more often, through our Clubcard Proposition. This role manages key Clubcard propositions, creating ongoing reasons for customers to engage with Clubcard & Tesco. We want customers to access the best value from Tesco, which in turn drives loyalty to Tesco. We define Propositions as services, products or promises that deliver against a specific customer need. This role works within the Membership and Loyalty team, and works collaboratively across the wider customer and technology teams.
Benefits
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
Responsibilities
- Lead the development and evolution of Clubcard propositions, ensuring clear insights, customer needs, benefits, and execution across the 6Ps.
- Collaborate with Customer and Technology teams to turn concepts into actionable propositions.
- Maintain visibility of plans across teams, connecting activities to deliver the best customer experience.
- Monitor market trends, loyalty metrics, and competitor activity to identify opportunities and issues proactively.
Qualifications
- Strong customer focus with previous digital experience and commercial acumen
- Highly collaborative, able to unite cross-functional teams and manage multiple stakeholders effectively
- Strategic thinker with the ability to cope with ambiguity, prioritise, and make insight-led decisions
- Skilled in developing motivating propositions across the 6Ps, crafting brand positioning, and generating engaging concepts
- Excellent communication and storytelling skills, with confidence in analysing data to make clear recommendations
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.
Clubcard Proposition Manager in Welwyn Garden City employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clubcard Proposition Manager in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current or former Tesco employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Tesco's Clubcard propositions and think about how your skills can enhance them. Show us you’re not just another candidate but someone who gets what we’re all about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and build confidence, so you can impress us when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows you’re keen and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Clubcard Proposition Manager in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clubcard Proposition Manager role. Highlight your relevant experience and skills that align with the job description, especially your customer focus and digital experience.
Showcase Your Collaboration Skills: Since this role involves working with cross-functional teams, share examples of how you've successfully collaborated in the past. We want to see your ability to unite different stakeholders and drive projects forward.
Be Insightful and Strategic: Demonstrate your strategic thinking by including insights from your previous roles. Discuss how you've used data to make decisions or identify opportunities, as this is key for the Clubcard propositions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tesco
✨Know Your Clubcard Inside Out
Before the interview, make sure you understand the current Clubcard propositions and how they benefit customers. Familiarise yourself with Tesco's loyalty strategies and think about how you can contribute to enhancing them. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Collaborative Spirit
Since this role involves working with cross-functional teams, be prepared to discuss your experience in collaboration. Think of specific examples where you've successfully united different stakeholders to achieve a common goal. Highlighting your teamwork skills will demonstrate that you're a great fit for their culture.
✨Be a Strategic Thinker
Prepare to discuss how you approach strategic thinking and decision-making. Use real-life scenarios to illustrate how you've navigated ambiguity and prioritised tasks based on insights. This will help convey your ability to handle the complexities of the role and align with Tesco's customer-focused approach.
✨Communicate with Confidence
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing data analysis and recommendations. Consider preparing a short presentation on a relevant topic to showcase your storytelling skills and ability to engage an audience.
