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- Tasks: Lead a dynamic café team, ensuring smooth operations and excellent customer service.
- Company: Join a friendly and inclusive café environment with growth opportunities.
- Benefits: Flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Perfect for those looking to grow in a supportive and vibrant workplace.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.
You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we’ll support you with bag‑loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
You will be responsible for:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days.
Cafe Team Leader in Tewkesbury employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader in Tewkesbury
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand the culture and give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've led a team or improved service in a previous role. We want to see how you can bring that proactive attitude to our café!
✨Tip Number 3
Be ready to discuss your customer service experiences. We love candidates who can share stories about going above and beyond for customers. It’s all about that excellent experience!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role by asking about team dynamics, training opportunities, and how we celebrate success. It’s a two-way street!
We think you need these skills to ace Cafe Team Leader in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Leadership Skills: As a Team Leader, you'll be guiding others, so make sure to showcase your leadership experience. Talk about times when you've coached or developed team members, and how you’ve led by example in a fast-paced environment.
Be Authentic and Inclusive: We value authenticity and inclusivity, so don’t hesitate to express your true self in your application. Mention any experiences that demonstrate your commitment to creating a respectful and supportive workplace for everyone.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Tesco
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with the café’s menu and services. This shows your genuine interest in the role and helps you answer questions about how you would enhance customer experience.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences as a Team or Shift Leader. Share specific examples of how you’ve motivated your team, handled challenges, and ensured excellent service. This will demonstrate your capability to lead by example.
✨Emphasise Customer Service Passion
Prepare to talk about what excellent customer service means to you. Think of instances where you went above and beyond for customers, as this aligns perfectly with the café's focus on providing an exceptional experience.
✨Highlight Adaptability and Initiative
In a fast-paced environment, adaptability is key. Be prepared to share examples of how you’ve successfully managed multiple tasks or adapted to changing priorities in previous roles. This will show that you can thrive under pressure.
