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For Companies At a Glance
- Tasks: Lead night shifts, manage the team, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and wellbeing support.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in your community.
- Qualifications: Must be 18+, with strong customer service skills and a passion for teamwork.
- Other info: Flexible scheduling with three weeks' notice; opportunities for personal growth and development.
Overview
Our Shift Leader pay starts from £14.76 per hour, increasing to £15.97 for stores inside the M25. For hours between midnight and 6am, an additional night premium of £2.35 per hour applies. Additional payments may also apply depending on location. It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week; if you’d prefer fewer hours (to a minimum of 12), we have opportunities for this too.
Customers are at the heart of everything we do. As a Shift Leader, you’ll help run the store from the shop floor, support colleagues, and ensure store operations stay on track, delivering a positive experience for customers, colleagues, and communities.
Availability
We list the periods of time during the week we’d like you to be available to work (availability windows). We will schedule contracted hours within these times and provide 3 weeks’ notice of exact shift times. We are flexible: if your availability closely matches but is not exactly the advertised times, we’d still love to hear from you.
Responsibilities
- Work in a fast-paced retail environment with variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Assist customers, ensuring they leave the store with what they came for
- Identify ways to improve service, including coaching colleagues and giving feedback
- Guide and support colleagues to keep the store a safe place to work and shop
- Understand store performance and assist managers in delivering actions to improve operations
- Lead by example and set a high standard for your team
Note: you need to be 18 or over to apply for this role.
Requirements
- Maintain a customer-focused approach and deliver thoughtful service
- Build strong relationships with colleagues to foster an inclusive team environment
- Communicate clearly and keep the team informed
- Lead the store in the absence of the Manager and adapt to changes
- Support store-wide improvements and ensure health and safety procedures are followed
- Recognise and celebrate colleagues who provide great service
What’s in it for you?
- Variety in a role with flexible hours and shift patterns
- Opportunities for development and access to training
- Inclusive environment where everyone is welcome
- Your voice matters and ideas are heard
- Wellbeing support and employee benefits
- Being part of a supportive team in Tesco
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Flexible working from day one
- Colleague Clubcard discounts; up to 2,000 a year with an additional card for family
- Free wellbeing resources and life cover with a competitive pension
- Other benefits including discounts, cycle-to-work, uniform provided, and inclusion through colleague networks
About Us
Tesco envisions becoming every customer’s favourite way to shop, with a focus on serving customers, communities and the planet a little better every day. Tesco is committed to diversity, equity and inclusion, flexible working, and an accessible recruitment process. We are proud to be Disability Confident Leader.
Note: Applicants must be 18 or older for roles that involve early morning or late night hours or certain duties. We may close roles earlier than advertised if there are high volumes of applicants. For more information, visit www.tescoplc.com
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Tesco Shift Leader - Nights - Midsomer Norton Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Nights - Midsomer Norton Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach during any interviews or discussions.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams, especially in a retail environment. Be ready to share specific examples of how you've motivated and supported colleagues in the past.
✨Tip Number 3
Prepare to discuss how you would handle common challenges faced by Shift Leaders, such as maintaining store operations during busy periods or resolving customer complaints effectively.
✨Tip Number 4
Show your enthusiasm for working night shifts and your ability to adapt to the unique demands of this schedule. Emphasising your flexibility and commitment can set you apart from other candidates.
We think you need these skills to ace Tesco Shift Leader - Nights - Midsomer Norton Superstore
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Shift Leader position at Tesco. Tailor your application to highlight how your skills and experiences align with their expectations.
Craft a Strong CV: Your CV should clearly outline your relevant experience in retail or leadership roles. Emphasise any previous experience in managing teams, customer service, and operational tasks that relate to the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved customer experiences in past positions, demonstrating your fit for the Shift Leader role.
Highlight Flexibility and Availability: Since the role requires specific availability, be clear about your own availability in your application. If you can work during the required hours, mention this to show you're a suitable candidate for the position.
How to prepare for a job interview at Tesco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with their customer service ethos and how they expect leaders to support their teams. This will help you answer questions confidently and demonstrate your alignment with their values.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a shift. Highlight your ability to motivate others, handle challenges, and maintain a positive atmosphere. Tesco values strong leadership, so be ready to discuss how you can inspire your colleagues.
✨Emphasise Customer Focus
Since customers are at the heart of Tesco's operations, be prepared to discuss how you prioritise customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the store's operations, team dynamics, or future initiatives. This shows your genuine interest in the role and helps you assess if Tesco is the right fit for you.
