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For Companies At a Glance
- Tasks: Lead the store team, ensuring a smooth shopping experience and supporting colleagues.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and 20+ days holiday.
- Why this job: Be a role model in customer service and make a real impact in your community.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Flexible working options and a supportive, inclusive team environment await you.
Overview
Tesco UK • Thatcham • Permanent
Availability Window: See below for details. Apply by 28-Oct-2025.
Availability
Days From time To time
- Sun 10:00:00 – 18:00:00
- Tue 14:00:00 – 22:00:00
- Wed 12:00:00 – 18:00:00
- Thu 10:00:00 – 18:00:00
- Fri 06:00:00 – 14:00:00
- Sat 14:00:00 – 22:00:00
Compensation
Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Hours and flexibility
It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would prefer to work fewer hours (to a minimum of 12), there are opportunities available and we would still love to hear from you.
We schedule contracted hours within the advertised availability windows and provide 3 weeks’ notice of shifts. We are flexible with timing and welcome applications even if your availability does not match exactly.
Customer focus
Customers are at the heart of everything we do. As a Shift Leader you will oversee store operations, support colleagues, and help ensure a smooth shopping experience for customers, on the shop floor and beyond.
Responsibilities
- Work in a fast-paced retail environment with variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Assist customers and ensure they leave with what they came for
- Coach colleagues and provide feedback to improve service
- Guide and support colleagues to maintain a safe workplace
- Understand store performance and assist managers in driving improvements
- Lead from the front and set a positive example
Qualifications / requirements
- 18 or over to apply
Benefits and development
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Flexible working from day one
- Colleague Clubcard benefits (discounts) and access to additional benefits
- Free wellbeing resources, life cover, pension with employer contributions
- Uniform provided; support for life events; access to colleague networks
What you will be responsible for
- Coordinating the store team to deliver an easy, fuss-free shopping experience
- Supporting colleagues to deliver daily priorities and take regular breaks
- Opening and closing the store and ensuring safety in all decisions
- Being the go-to person in the absence of a manager for day-to-day queries
- Maintaining a clean, tidy, and well-presented store
- Supporting managers with seasonal, community, and charity events
- Fostering an inclusive team atmosphere and providing great customer service
- Keeping the team informed of communications and updates
- Staying knowledgeable about store performance and seeking improvements
- Coordinating store improvements and removing obstacles to great service
- Following health and safety procedures
- Recognising and celebrating colleagues for great service
personal qualities
- Be a role model by delivering thoughtful customer service
- Build strong relationships with colleagues to create an inclusive environment
- Clear communication across various methods
- Ability to lead in the manager’s absence
- Good decision-making and adaptability while keeping customers and colleagues in mind
- Motivating and inspiring the team to exceed expectations
- Curiosity and drive to improve service for customers, communities, and the planet
About us
Tesco’s vision is to become every customer\’s favourite way to shop. The core purpose is to serve customers, communities and the planet better every day. Tesco values diversity, equity, and inclusion; Everyone\’s Welcome.
We support flexible working and are committed to an accessible recruitment process. For information on our accessibility support, please contact us.
Please note: Tesco will recruit individuals who have passed the school leaver\’s age. The school leavers age may vary by country. Some roles require working before 6:15 am or after 9:45 pm or involve specific areas like warehouse, beverages, counters, bakery, or driving.
We may close some roles earlier than the advertised end date to manage applicants. We provide feedback to candidates who attend interviews. For more information, visit www.tescoplc.com.
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Tesco Shift Leader - Days - Thatcham Express employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Thatcham Express
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and mission. This way, you can show how your personal qualities align with their vision of serving customers and communities.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for a Shift Leader role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are serious about joining the Tesco team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Tesco Shift Leader - Days - Thatcham Express
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your passion for customer service. We want to see how you can contribute to creating a fuss-free shopping experience for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see how you fit the Shift Leader role.
Tailor Your Application: Make sure to customise your application for the Shift Leader position. Mention specific responsibilities from the job description that resonate with your experience, showing us why you're the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role in Thatcham Express!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at Tesco involves. Familiarise yourself with the responsibilities like coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved service. Highlight your ability to communicate clearly and build strong relationships, as these are key qualities Tesco values.
✨Demonstrate Customer Focus
Tesco places customers at the heart of everything they do. Be ready to discuss how you've provided excellent customer service in previous roles. Think of specific instances where you went above and beyond to ensure a positive shopping experience for customers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, training opportunities, or how Tesco measures success in this position. It’s a great way to engage with your interviewers and leave a lasting impression.
