Tesco Shift Leader - Days - Shipston Church Street Express

Join Tesco as a Shift Leader at our Shipston Church Street Express store. Our Shift Leader rate of pay starts from £14.76 an hour, increasing to £15.97 for stores inside the M25. We offer a minimum of 16 guaranteed hours each week, with opportunities for fewer hours (to a minimum of 12) if desired.

As a Shift Leader, you will:

• Work in a fast-paced retail environment, with bags of variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to ensure they leave the store satisfied.
• Look for ways to improve service, including coaching your colleagues and providing feedback to the team.
• Guide and support your colleagues in-store, ensuring it remains a safe place to work and shop.
• Maintain a great understanding of store performance and assist managers in delivering actions that improve operations.
• Lead by example and set a great standard for your colleagues.

You will be responsible for:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting your colleagues in delivering daily priorities and taking regular breaks.
• Opening and closing the store, ensuring all decisions made are right for everyone’s safety.
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Ensuring the store is always clean, tidy, and well-presented.
• Supporting managers in coordinating seasonal, community, and charity events.
• Contributing to a positive team atmosphere that is inclusive of everyone.
• Providing great customer service by prioritising our customers' needs.
• Keeping the team informed about communications, changes, or updates.
• Staying knowledgeable about store performance and looking for ways to improve operations.
• Coordinating store improvements and removing obstacles to great service.
• Following health and safety routines and ensuring colleagues do the same.
• Recognising and celebrating colleagues who provide great service.

You will need to:

• Be a great role model, providing thoughtful customer service that meets every customer's needs.
• Build strong relationships with colleagues to create a positive and inclusive team atmosphere.
• Communicate clearly and keep your team well-informed.
• Take the lead and oversee the store in the absence of your Manager.
• Make good decisions and handle change flexibly.
• Motivate and inspire your team to exceed expectations.
• Be curious and look for ideas to serve our customers, communities, and planet better every day.

What’s in it for you?

• Bags of variety; no two days are the same.
• Flexible hours and shift patterns to suit your lifestyle.
• Ongoing learning opportunities and access to award-winning training.
• An inclusive workplace where everyone is welcome.
• Your voice matters; we welcome your ideas and opinions.
• Support for your wellbeing, with resources available if needed.
• A great team of colleagues to work with.

Our benefits include:

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay day weekends.
• Access to free wellbeing services.
• Life cover of five times your pay and an award-winning pension.
• Uniform provided and policies to support you through life’s moments.
• Access to colleague networks for support and community.

At Tesco, we aim to become every customer’s favourite way to shop, serving our customers, communities, and planet better every day. We celebrate diversity, equity, and inclusion, ensuring everyone feels represented and can be themselves at work.