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- Tasks: Lead shifts, coordinate the team, and ensure excellent customer service in a fast-paced environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing resources.
- Why this job: Be a key player in creating a positive shopping experience while developing your leadership skills.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Flexible working options and opportunities for personal growth in an inclusive environment.
Tesco UK • Eastleigh • Permanent • Apply by 31-Oct-2025
Availability Window
Days From time To time Sun 05:30:00 24:00:00 Mon 05:30:00 24:00:00 Fri 05:30:00 24:00:00
Our Shift Leader rate of pay starts from ÂŁ14.76 an hour; this increases to ÂŁ15.97 for stores inside the M25. Additional payments may also apply depending on location.
It\’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we\’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you\’ll have 3 weeks\’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we\’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You\’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you\’ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.
- There\’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
- We take your development seriously, so this is a great place to get on in your career. You\’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
- It\’s an inclusive place where everyone\’s welcome. We celebrate the individuality of our colleagues – because they are what makes Tesco, Tesco
- Your voice matters, and we\’ll always welcome and listen to your ideas and opinions
- We put your wellbeing first, and support is always available if you need it
- Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you\’ll be in good company
Our benefits include:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues
You will be responsible for
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need
- To be a great role model, by always giving thoughtful customer service that ensures every customer\’s needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
About us
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone\’s Welcome.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver\’s age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
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Tesco Shift Leader - Days - Fair Oak Esso Express employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Fair Oak Esso Express
✨Tip Number 1
Get to know the store! Before your interview, pop into the Fair Oak Esso Express and familiarise yourself with the layout and products. This shows you’re genuinely interested and helps you chat confidently about how you can improve customer service.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or resolved conflicts. Being a Shift Leader means guiding others, so be ready to share how you’ve done this in the past.
✨Tip Number 3
Show off your customer service chops! Prepare to discuss how you’ve gone above and beyond for customers before. Tesco values thoughtful service, so highlight any experiences that demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier to tailor your approach.
We think you need these skills to ace Tesco Shift Leader - Days - Fair Oak Esso Express
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role at Tesco. Highlight your experience in retail and any leadership roles you've had. We love seeing how your skills match up with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks like running duty shifts, providing excellent customer service, and supporting your team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved service. Highlight how you can create a positive atmosphere and support your colleagues, as this aligns perfectly with Tesco's values.
✨Demonstrate Customer Focus
Tesco places a strong emphasis on customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you listened to customer needs and made their experience better, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Tesco measures success in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.