At a Glance
- Tasks: Lead shifts in a fast-paced retail environment and ensure excellent customer service.
- Company: Join Tesco, a leading retailer with a commitment to teamwork and community.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellbeing support.
- Other info: Great opportunities for career growth and a supportive work culture.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
About the role
Please note that you need to be 18 or over to apply for this role.
Responsibilities
- Work in a fast‑paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Qualifications
- To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
- To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
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Tesco Shift Leader - Days - Cottam Express employer: Tesco
Tesco is an excellent employer, offering a supportive work culture where Customer Delivery Drivers can thrive in a flexible environment. With competitive pay starting at £14.18 per hour and opportunities for growth, employees enjoy a hands-on role that allows for independence while being backed by a dedicated team. The company values service with a smile, making it a rewarding place to work for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Cottam Express
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and how they align with your own. This will help you connect better during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead shifts and support your colleagues.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've motivated a team or improved customer service. Be ready to share these stories during your interview to demonstrate that you can lead from the front.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows you're engaged and keen to understand how you can contribute to making the store a great place for customers and colleagues alike.
We think you need these skills to ace Tesco Shift Leader - Days - Cottam Express
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique. This is your chance to stand out from the crowd!
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight your leadership skills and any relevant experience in retail. We love seeing how you can bring value to our team, so connect your past roles to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what matters most to us – your skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Tesco!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader at Tesco. Familiarise yourself with the key tasks like coordinating shifts, improving customer service, and leading your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved service. Highlight your ability to communicate clearly and support your colleagues, as these are crucial for the role.
✨Be Customer-Focused
Tesco values great customer service, so be ready to discuss how you would ensure customers leave satisfied. Think of specific instances where you've gone above and beyond for customers, and be prepared to share these stories during your interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about team dynamics, opportunities for growth, or how Tesco measures success in this position. It’s a great way to engage with your interviewers and leave a lasting impression.
