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- Tasks: Lead the store team, ensuring a smooth shopping experience and excellent customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, competitive pay starting at £14.76, and a supportive work environment.
- Why this job: Be part of a dynamic team, face exciting challenges, and make a real impact every day.
- Qualifications: Must be 18 or over; no prior experience required, just a passion for customer service.
- Other info: We embrace diversity and offer an inclusive workplace where everyone is welcome.
Availability Window:
- Sun: 06:45 - 22:15
- Mon: 06:45 - 22:15
- Tue: 06:45 - 22:15
- Wed: 06:45 - 22:15
- Thu: 06:45 - 22:15
- Fri: 06:45 - 22:15
- Sat: 06:45 - 22:15
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you’ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
Making sure the store is always clean, tidy, and well-presented.
Supporting managers to coordinate seasonal, community and charity events.
Contributing to a great team atmosphere, that is inclusive of everyone.
Providing great customer service, by listening to our customers and putting them first in everything you do.
Keeping the team well-informed and up to speed on any communications, changes, or updates.
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service.
Following health and safety routines and procedures, and ensuring colleagues do the same.
Recognising and celebrating colleagues within the team who are providing great service.
To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met.
To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date.
To be comfortable taking the lead, and overseeing the store in the absence of your Manager.
To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
To be motivating, so you can inspire your team to deliver beyond expectations.
To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
Tesco Shift Leader - Days employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding their commitment to serving customers, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good fit for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and support colleagues will resonate well with the responsibilities of a Shift Leader.
✨Tip Number 3
Be ready to discuss your experience in fast-paced environments. Since the role involves overseeing store operations, sharing specific instances where you've thrived under pressure will demonstrate your capability to handle the demands of the job.
✨Tip Number 4
Prepare thoughtful questions about Tesco's approach to diversity, equity, and inclusion. This shows your interest in creating a positive team atmosphere and aligns with their commitment to making everyone feel welcome.
We think you need these skills to ace Tesco Shift Leader - Days
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Shift Leader at Tesco. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since customer service is at the heart of Tesco's operations, emphasise any previous experience you have in customer-facing roles. Provide specific examples of how you've gone above and beyond to meet customer needs.
Showcase Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples in your application that demonstrate your leadership skills, such as coordinating a team or resolving conflicts.
Express Flexibility: Tesco values flexibility in scheduling. In your application, mention your availability and willingness to adapt to different shift patterns, especially if they closely match the advertised times.
How to prepare for a job interview at Tesco
✨Show Your Customer Focus
As a Shift Leader, customers are at the heart of everything. Be prepared to discuss how you've provided excellent customer service in the past and share specific examples of how you listened to customer needs and resolved issues.
✨Demonstrate Leadership Skills
You'll need to lead your team effectively. Think about times when you've taken charge or motivated others. Be ready to explain your leadership style and how you can inspire your colleagues to exceed expectations.
✨Emphasise Flexibility and Adaptability
The retail environment is fast-paced and ever-changing. Highlight your ability to adapt to new situations and handle change smoothly. Share experiences where you've successfully navigated challenges or changes in your previous roles.
✨Prepare for Team Coordination Questions
As a Shift Leader, coordinating your team is crucial. Be ready to discuss how you would manage daily priorities, support your colleagues, and ensure a positive team atmosphere. Think of examples where you've worked collaboratively to achieve goals.