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For Companies At a Glance
- Tasks: Deliver excellent customer service and maintain store standards in a fast-paced environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy 20 days holiday, flexible working, and exclusive discounts for you and your family.
- Why this job: Be part of a team that values human connection and makes a real impact on customer experiences.
- Qualifications: Passion for service, adaptability, and a friendly attitude are key.
- Other info: Great career growth opportunities and a supportive, inclusive workplace.
Overview
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
About the role and approach
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
Availability
- Mon: 09:30:00 – 18:15:00
- Tue: 09:30:00 – 18:15:00
- Fri: 10:30:00 – 19:15:00
- Sat: 09:30:00 – 18:15:00
You will be responsible for
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, and demonstrating due diligence in your department.
- Supporting your manager to control costs on your department and deliver budgets, maintaining stock record accuracy and being prepared for stock control routines.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Ability to adapt to working in a fast paced, ever-changing environment
- A passion for human connection
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
What\’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard
- Access to free wellbeing services with resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for life’s moments
- Access to our colleague networks and information about how to participate
About Us
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is to ’Serving our customers, communities and planet a little better every day’. Serving means acting as a responsible and sustainable business for all stakeholders and the communities we are part of.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we want you to feel represented and welcome at work.
We know life looks different for each of us. We welcome flexible working discussions during your application. We are proud to have Disability Confident Leader accreditation and are committed to providing an inclusive recruitment process. For information on accessibility support, please click here.
Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please click here. We can only accept candidates over 18 if the role requires early or late hours or involves certain areas. Roles may close earlier than the advertised end date to manage high volumes of applicants. We will offer feedback to candidates who attend interviews.
For more information about us please visit www.tescoplc.com
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Tesco Colleague - Phone Shops - Redruth Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Redruth Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your passion for great service aligns with their mission of serving customers better every day.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers and handle feedback. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! As a brand ambassador, looking well-presented is key. Make sure you’re dressed smartly for your interview to make a great first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect.
We think you need these skills to ace Tesco Colleague - Phone Shops - Redruth Extra
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for delivering great service in your application. We want to see that you genuinely care about creating a fantastic shopping experience for customers.
Be Yourself: Let your personality shine through! We’re looking for someone who can connect with customers and colleagues alike, so don’t be afraid to show us who you are in your written application.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific responsibilities from the job description and how your skills align with them. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague in the Phone Shops entails. Familiarise yourself with the responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your passion for human connection and your ability to create a positive shopping experience.
✨Dress the Part
First impressions matter! Make sure you dress smartly and presentably for your interview. As a potential brand ambassador for Tesco, showing that you can represent the company well through your appearance is crucial. It reflects your understanding of the role and your commitment to maintaining high standards.
✨Be Ready to Discuss Flexibility
Since Tesco values flexibility in scheduling, be prepared to discuss your availability openly. If your times don’t match exactly with what’s advertised, don’t shy away from explaining how you can still fit into their needs. This shows your willingness to adapt and work as part of a team, which is key for this role.