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- Tasks: Deliver exceptional customer service and maintain store standards in a dynamic environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing services.
- Why this job: Be part of a team that values diversity and offers growth opportunities.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 10 - 13 £ per hour.
Availability Window: Days From time To time
- Sun 13:00:00 17:00:00
- Mon 16:00:00 19:00:00
- Wed 09:00:00 17:00:00
Your Pay – Phone shop colleague rate of pay starts from £12.87 an hour. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours each week, but you can work as few as 12 if desired. We schedule your contracted hours within the availability windows. You will receive 3 weeks' notice of exact shift dates. We are flexible if your availability matches closely but not exactly.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, and it’s exciting.
What is in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines, demonstrating due diligence on your department.
- Supporting your manager to control costs in your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast paced ever‑changing environment.
- A passion for the latest technology
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
About us:
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please note Tesco will only recruit individuals who have passed the school leaver’s age.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Phone Shops - Northcott Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Northcott Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. We want to see that you’re not just a fit for the role, but also for our team. Show us how your passion for customer service aligns with our mission of serving customers better every day.
✨Tip Number 2
Practice your responses to common interview questions. Think about how you can demonstrate your ability to adapt in a fast-paced environment and your enthusiasm for technology. We love candidates who can share real-life examples of their experiences!
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and we want to see you as a brand ambassador from the get-go. Plus, being punctual shows us that you value our time as much as your own.
✨Tip Number 4
Don’t hesitate to ask questions during your interview! We appreciate candidates who are curious and engaged. It’s a great way to show us that you’re genuinely interested in the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Tesco Colleague - Phone Shops - Northcott Extra
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering a great shopping experience and are excited about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples of how you've provided excellent service or worked in a team – it really helps us see you in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Tesco Colleague role. Remember, we’re looking for doers who can adapt in a fast-paced environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and benefits right there.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague involves. Familiarise yourself with the responsibilities like delivering great customer service and maintaining stock accuracy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Tesco values great service, so be prepared to share examples of how you've delivered excellent customer experiences in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to their service culture.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing stock levels. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being well-presented shows that you take the opportunity seriously and are ready to represent Tesco as a brand ambassador from day one.
