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- Tasks: Help customers, maintain store standards, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Enjoy flexible hours, 10% discounts, holiday pay, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a supportive work culture.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Flexible working options available; must be over school leaving age.
Tesco Colleague – Phone Shops – Birmingham Hodge Hill Superstore
Tesco Birmingham, England, United Kingdom
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Tesco Colleague – Phone Shops – Birmingham Hodge Hill Superstore
Tesco Birmingham, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Tesco Colleague – Phone Shops – Birmingham Hodge Hill Superstore role at Tesco
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. ÂAdditional payments may also apply depending on location.Â
Itâ€s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12Âguaranteed hours each week.
We will schedule your contracted hours within these times, and youâ€ll have 3 weeks†notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times youâ€re available to work match closely but not exactly to the times we are advertising, weâ€d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. Itâ€s a committed role, full of everyday challenges, but thatâ€s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- Youâ€ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
About the role
Availability Window
Days
From time
To time
Sun
11:00:00
17:00:00
Mon
10:00:00
19:00:00
Tue
10:00:00
19:00:00
Wed
10:00:00
19:00:00
Thu
10:00:00
19:00:00
Fri
10:00:00
19:00:00
Sat
10:00:00
19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. ÂAdditional payments may also apply depending on location.Â
Itâ€s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12Âguaranteed hours each week.
We will schedule your contracted hours within these times, and youâ€ll have 3 weeks†notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times youâ€re available to work match closely but not exactly to the times we are advertising, weâ€d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. Itâ€s a committed role, full of everyday challenges, but thatâ€s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- Youâ€ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do whatâ€s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
Whats in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims – these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of lifeâ€s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
- ClickÂhereÂto read more about the benefits we have available for our colleagues
About Us
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every dayâ€. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.Â
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, weâ€re a place where Everyoneâ€s Welcome.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Weâ€re proud to have been accredited Disability Confident Leader and weâ€re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickÂhere.
Please note
Tesco will only recruit individuals who have passed the school leaverâ€s age. To find out the school leavers age for your country pleaseÂclick hereÂ
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail
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Tesco Colleague - Phone Shops - Birmingham Hodge Hill Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Birmingham Hodge Hill Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your availability and flexibility. Since Tesco values adaptability, showing that you can work varied hours will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in retail or customer service. Even if it's informal, sharing stories about how you've helped customers or worked in a team can set you apart from other applicants.
✨Tip Number 4
Show enthusiasm for the role and the company. Expressing genuine interest in working at Tesco and being part of their team can leave a positive impression on hiring managers.
We think you need these skills to ace Tesco Colleague - Phone Shops - Birmingham Hodge Hill Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as teamwork, communication, and adaptability. Mention any previous retail or customer service experience that showcases these abilities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility in scheduling, be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing circumstances or worked varied hours to meet business needs.
✨Emphasise Team Spirit
Talk about your ability to work well within a team. Share stories that showcase your collaborative spirit and how you’ve contributed to a positive team environment, as this role involves working closely with colleagues.
✨Prepare for Common Interview Questions
Anticipate questions related to handling customer complaints, working under pressure, and maintaining store standards. Practising your responses will help you feel more confident and articulate during the interview.
