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- Tasks: Deliver exceptional customer service and maintain store standards in a dynamic environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and make a real impact.
- Qualifications: Passion for customer service and technology, with a drive to succeed.
- Other info: Flexible working options available to suit your lifestyle.
Tesco UK • Antrim • Permanent • Apply by 27-Jan-2026
Availability Window
Days From time To time Sun 13:00:00 17:45:00 Sat 10:00:00 19:00:00
Our Phone Shop colleague rate of pay starts from ÂŁ12.87 an hour.
Additional payments may also apply depending on location.
It\’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 16 guaranteed hours each week, but if you\’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we\’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you\’ll have 3 weeks\’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you\’re available to work match closely but not exactly to the times we are advertising, we\’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It\’s a committed role, full of everyday challenges, but that\’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You\’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
What is in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life\’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues
You will be responsible for
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what\’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for the latest technology
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
About us
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \”Serving our customers, communities and planet a little better every day\”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we\’re a place where Everyone\’s Welcome.
We know life looks a little different for each of us. That\’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver\’s age. To find out the school leavers age for your country please click here.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
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Tesco Colleague - Phone Shops - Antrim Massereene Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Antrim Massereene Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about demonstrating that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if it’s the right fit for you. Ask about team dynamics, training opportunities, or what a typical day looks like.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Tesco Colleague - Phone Shops - Antrim Massereene Extra
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are excited about helping customers and can show that they’re ready to be a brand ambassador for Tesco.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role. We want to see how you can contribute to our team and help us serve our customers better every day!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you and see what you bring to the table.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague involves. Familiarise yourself with the responsibilities listed in the job description, like delivering great customer service and maintaining stock accuracy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Tesco values great service, so be prepared to share examples of how you've delivered excellent customer experiences in the past. Think about times when you went above and beyond for a customer or how you handled difficult situations. This will demonstrate your commitment to their service culture.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling customer complaints or working as part of a team. Practice your responses by thinking through how you would approach these situations, focusing on teamwork and problem-solving skills.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being well-presented shows that you take the opportunity seriously and are ready to represent the Tesco brand. Plus, it sets a positive tone for the rest of the interview.