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- Tasks: Serve customers with passion, handle feedback, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and make a real impact.
- Qualifications: A passion for customer service and the ability to work well in a team.
- Other info: Flexible working options available; everyone is welcome at Tesco.
Availability Window:
- Sun 16:30 - 23:00
- Tue 16:30 - 23:00
- Wed 16:30 - 23:00
- Sat 16:30 - 23:00
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
What is in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within the store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
- Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
- Accurately recording and processing returned items from customers.
- Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Controlling keys that may be stored at the desk correctly.
- Liaising with Shift Leaders, Managers and Security, communicating clearly.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Working across the store in our service, picking and replenishment areas where required.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.
We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Customer Service Desk - Swindon Freshbrook Express employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Swindon Freshbrook Express
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how you align with their mission of serving customers and communities. It’s all about being genuine and showing that you care!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or provide assistance. Being prepared will help you shine during the interview and demonstrate your passion for great service.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if Tesco is the right fit for you. Plus, it’s a great way to engage with your potential future team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from Tesco.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Swindon Freshbrook Express
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their shopping experience great.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered great service in the past – it really helps us see you in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your strengths quickly!
Apply Through Our Website: Don't forget to apply through our official website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we offer at Tesco.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague at the Customer Service Desk entails. Familiarise yourself with the key responsibilities, like serving customers with passion and handling complaints professionally. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you build rapport and ensure customers leave happy. This will demonstrate that you have the right attitude and skills for the job.
✨Be Flexible and Open-Minded
Tesco values flexibility, so be prepared to discuss your availability and how it aligns with their needs. If your schedule doesn’t match perfectly, don’t hesitate to express your willingness to adapt. This shows that you’re a team player and ready to contribute to the store’s success.
✨Embrace Tesco's Values
Familiarise yourself with Tesco's core purpose and values, especially their commitment to diversity and inclusion. During the interview, reflect on how you can embody these values in your work. This will not only impress the interviewers but also show that you’re aligned with the company culture.