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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic retail environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellbeing support.
- Why this job: Be part of a team that values diversity and makes a real impact on customers' shopping experiences.
- Qualifications: Passion for customer service and ability to work well in a team.
- Other info: Flexible working options and opportunities for personal growth.
Tesco Colleague – Customer Service Desk – Ely Superstore
Be among the first 25 applicants.
Our Tesco Colleague rate of pay starts from ÂŁ12.45 an hour; this increases to ÂŁ13.66 for stores within the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
We will schedule your contracted hours within the availability windows shown below. You will have 3 weeks’ notice of exactly when your shifts will be.
Availability Window
- Sunday 09:00 – 18:00
- Wednesday 13:00 – 22:00
- Saturday 13:00 – 22:00
About the role
Customer service is at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that\’s one of the things that makes it so exciting.
Key responsibilities
- Know your customers and serve them with passion and pride; give great natural service.
- Be passionate and knowledgeable about the products and services within the store.
- Put into practise the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Deal with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately record customer details and treat this information confidentially.
- Carry out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Record and dispose of waste responsibly, following food waste and recycling routines.
- Accurately record and process returned items from customers.
- Sign in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Control keys that may be stored at the desk correctly.
- Liaise with Shift Leaders, Managers and Security, communicating clearly.
- Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Work across the store in our service, picking and replenishment areas where required.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Be yourself, live our values, make everyone feel welcome and always follow our policies.
What you need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, so they leave the store having experienced a great shopping trip.
- Take initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
What\’s in it for you?
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- 10% off and 15% at payday weekends: save up to ÂŁ2,000 a year with your Colleague Clubcard.
- Access free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
- Benefits to suit you: discounts, shares, cycle‑to‑work schemes.
- Uniform provided and policies to support you for all of life\’s moments.
- Access our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer\’s favourite way to shop. Our core purpose is \”Serving our customers, communities and planet a little better every day.\”
Diversity, equity and inclusion (DE&I) at Tesco means we always want you to feel represented. We are a place where everyone\’s welcome.
We always welcome flexible working conversations. Some people are at the start of careers, some want the freedom to do the things they love. Others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Legal
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
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Tesco Colleague - Customer Service Desk - Ely Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Ely Superstore
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tesco's values and mission. This way, you can show how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Dress the part! Make sure you look presentable and professional. First impressions matter, and being well-groomed shows that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Ely Superstore
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile for a customer or how you enjoy making people’s day better.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality come through in your application. Highlight what makes you unique and how you can contribute to our team spirit at Tesco.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to match. Use keywords from the listing, like 'teamwork' and 'communication', to show that you’re a perfect fit for the role.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s straightforward and ensures your application goes straight to us, so we can get to know you better!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Tesco Colleague at the Customer Service Desk. Familiarise yourself with customer service principles and think about how you can demonstrate your passion for delivering great service during the interview.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've built rapport with customers in the past. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your ability to handle complaints professionally.
✨Dress the Part
First impressions matter! Dress smartly and presentably for your interview. This shows that you take the opportunity seriously and are ready to represent Tesco as a brand ambassador. A neat appearance reflects your commitment to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or community events Tesco participates in. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.