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- Tasks: Serve customers with passion, handle complaints, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% off shopping, 20+ days holiday, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact every day.
- Qualifications: Must be over 18, with a passion for customer service and teamwork.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
Tesco Colleague – Customer Service Desk – Bromley By Bow Superstore
Join to apply for the Tesco Colleague – Customer Service Desk – Bromley By Bow Superstore role at Tesco
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times advertised, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
About the role
Availability Window
- Sun: 12:00:00 – 19:00:00
- Mon: 06:00:00 – 24:00:00
- Tue: 06:00:00 – 24:00:00
- Wed: 06:00:00 – 24:00:00
- Thu: 06:00:00 – 24:00:00
- Fri: 06:00:00 – 24:00:00
- Sat: 06:00:00 – 24:00:00
You will be responsible for
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within my store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
- Carrying out safe and legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
- Accurately recording and processing returned items from customers.
- Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Controlling keys that may be stored at the desk correctly.
- Liaising with Shift Leaders, Managers and Security, communicating clearly.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Working across the store in our service, picking and replenishment areas where required.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard
- Access to free wellbeing services with resources to support mind, body and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all life’s moments
- Access to our colleague networks; click here for more information
About Us
Our vision at Tesco is to become every customer\’s favourite way to shop. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone\’s Welcome.
We know life looks different for each of us. Tesco welcomes flexible working and will discuss support throughout your application.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please click here.
Tesco will recruit individuals who have passed the school leaver’s age. Some roles may require working before 6:15am or after 9:45pm or involve working in areas such as warehouse, beers, wines & spirits, counters, bakery and driving roles.
For more information about us please visit www.tescoplc.com
Note: This description reflects the content of the original posting. Some lines may reference multiple similar postings; the core responsibilities, requirements and benefits apply to the Bromley By Bow role.
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Tesco Colleague - Customer Service Desk - Bromley By Bow Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Bromley By Bow Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role heavily focuses on delivering great service.
✨Tip Number 3
Show your enthusiasm for teamwork. Since the role involves working closely with colleagues, be ready to share how you've successfully collaborated in past roles or projects.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt. With various shifts available, expressing your openness to different working hours can make you a more attractive candidate.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Bromley By Bow Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you have successfully engaged with customers and resolved issues.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as teamwork, communication, and problem-solving. Mention any experience you have in retail or customer service to strengthen your application.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important qualities for a role at Tesco.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Tesco's values.
✨Demonstrate Team Spirit
Tesco values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or resolved conflicts effectively.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Know the Company Values
Familiarise yourself with Tesco's core purpose and values before the interview. Being able to articulate how your personal values align with theirs will show that you're a good fit for the team and the company culture.