Technical Business Analyst - Web

At Tesco and Booker, we're committed to building digital experiences that make things easier for every customer—and we welcome everyone to be part of that mission. If you're passionate about digital development, enjoy turning complex challenges into clear solutions, and thrive in a fast‑paced environment, this role could be a great match for you.

As a Technical Business Analyst within Booker Technology, you'll work in the Online Shopping team to deliver secure, reliable, and customer‑focused digital solutions across our websites and mobile apps. You'll play a key role in shaping digital enhancements, breaking down complex problems, analysing bugs and data, and building solutions that improve customer satisfaction and support business goals.

Your work will directly influence their experience. Our ambition is to create an effortless and engaging shopping journey for every Booker customer—no matter whether they're using desktop, mobile web, or the app. In this role, you will help turn that vision into reality by shaping solutions that are functional, scalable, and inspiring.

What is in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

You will be responsible for

• Solution Design & Development
  • Analyse business requirements and translate them into clear functional and technical specifications.
  • Break down complex initiatives into manageable features, tasks, and sub‑tasks.
  • Lead on data schema analysis, integration work, and technical documentation.
  • Partner with operational and technical teams to ensure solutions are feasible, tested, and supported effectively.
• Stakeholder Collaboration
  • Work closely with business stakeholders and product teams to gather, refine, and document detailed requirements.
  • Present solution designs and secure stakeholder alignment and buy‑in.
• Project Management
  • Lead and coordinate the technical implementation of multiple projects simultaneously.
  • Support the creation of project plans, timelines, and deliverables alongside project and engineering teams.
  • Monitor progress, identify risks early, and put mitigation strategies in place.
• Documentation & Reporting
  • Produce high‑quality documentation across all phases of solution development, including design, testing, and delivery.
  • Map processes, customer journeys, data flows, and system interactions.
  • Create and maintain reports that track project status, performance metrics, and solution impact.
• Continuous Improvement
  • Identify areas for process improvement and recommend changes to optimise system performance.
  • Maintain the backlog, assess bug impact, and prioritise fixes.
  • Contribute to post‑implementation reviews to evaluate success and identify enhancements.

You will need

• A strong technical background with experience in solution analysis, design, and implementation.
• Proven experience leading technical implementations and managing technology projects from concept to completion.
• Experience supporting acceptance testing, integration testing, and project planning.
• Excellent communication skills, with the ability to clearly explain requirements to technical and non‑technical colleagues.
• Experience writing user stories and identifying measurable business benefits.
• Strong technical documentation capability, including reviewing and writing documentation for developers and specialists.
• Strong analytical and problem‑solving skills, with the ability to assess and prioritise issues and UI improvements.
• Ability to facilitate workshops and collaborative sessions, bringing people together to define solutions.
• Knowledge of SEO and web best practices.

If you're excited to contribute to a rapidly growing digital platform, solve meaningful problems, and work in an inclusive, collaborative environment, we'd be delighted to hear from you.

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker

At Booker, we always want you to feel represented and that you can be yourself at work. D&I means that whoever you are and whatever your background, we always welcome conversations about flexible working.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.bookergroupjobs.co.uk.