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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and drive sales.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, 20+ days holiday, discounts, and access to wellbeing services.
- Why this job: Be part of a diverse team that values your input and supports your growth.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Job Reference: tesco/TP/995/926962/0
Number of Positions: 1
Contract Type: Permanent
Working Hours: 36.00
Location: Swansea
Closing Date: 14/02/2025
Job Category: Retail
Business Unit: Tesco
What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role
Availability Window
- Days:
- Mon: 07:00 - 17:45
- Wed: 07:00 - 17:45
- Thu: 07:00 - 17:45
- Fri: 07:00 - 17:45
- Sat: 06:45 - 17:45
Contract: Permanent
Shift Pattern: Varies from day to day but are planned in advance
Responsibilities:
- Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.
- Lead your team in the driving of trade activity, and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your managers' knowledge to deliver and sustain Store Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- The safety of your colleagues is your top priority, and you ensure your store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
You will need:
- You are a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and work collaboratively with your team to deliver results.
- You are natural and welcoming with customers, putting them at the heart of whatever you do. You take the time to listen and understand others, building strong relationships with your colleagues and customers.
- You use your energy and resilience to keep momentum going when working in challenging environments. You own the decision making for the store, and can act quickly, making decisions based on what is right for customers and colleagues.
- You have energy and drive to deliver beyond expectation. You do the right thing whether everything is going well or times are tough, and know how to consistently be at your best, you inspire confidence in those around you.
- You are aware of what our competitors are doing and you are always looking for ways to build and deliver new initiatives to help improve our store for customers.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Team Manager - Swansea Marina Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Swansea Marina Superstore
✨Tip Number 1
Familiarise yourself with Tesco's core values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or team management. Be ready to discuss how you've successfully coached teams, driven sales, and improved customer satisfaction in previous roles.
✨Tip Number 3
Research the Swansea Marina Superstore specifically. Knowing about its operations, customer demographics, and any recent changes or initiatives can give you an edge in discussions, showing your genuine interest in the position.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide insights into the company culture and expectations for the Team Manager role, which can be invaluable during your application process.
We think you need these skills to ace Team Manager - Swansea Marina Superstore
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Team Manager at Tesco. Focus on your leadership abilities, customer service experience, and any previous roles in retail management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of Tesco's values. Mention specific examples of how you've successfully led teams or improved customer experiences in past roles.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to convey ideas clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Your Problem-Solving Abilities: Discuss instances where you've identified issues and implemented solutions in a retail environment. This will show Tesco that you can handle challenges and make decisions that benefit both customers and colleagues.
How to prepare for a job interview at Tesco
✨Show Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Understand Tesco's Values
Familiarise yourself with Tesco's core purpose and values. Be ready to discuss how you align with their vision of serving customers and communities better every day, and how you can contribute to this mission.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to make quick decisions under pressure, and be prepared to explain your thought process.
✨Demonstrate Customer Focus
Since customer service is at the heart of Tesco's operations, be prepared to share examples of how you've put customers first in your previous roles. Highlight your ability to build strong relationships and enhance customer experiences.
