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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service and achieve business goals.
- Company: Join Tesco, a leading retailer with a commitment to employee engagement and development.
- Benefits: Enjoy competitive pay, annual bonuses, and generous holiday allowances.
- Why this job: Make a real impact by creating a positive work culture and enhancing customer experiences.
- Qualifications: Experience in team management and a passion for coaching and development.
- Other info: Blended working model with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
About the role
An opportunity has arisen for 2 fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. These are full time positions working between the hours of 06:00-23:00 and will include an element of weekend working. Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team. These roles are based in our Dundee CCEC - blended working - minimum of 3 out of 5 days onsite each week.
You will be responsible for:
- Ensuring I understand our Core Purpose and the role I play in delivering this.
- Role modelling the Tesco values and leading by example in what I do and how I behave.
- Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day.
- Delivering our key metrics and performance measures.
- Collaborating with teams to ensure colleagues have the information they need to serve their customers.
- Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues.
- Ensuring standard operating procedures are current and adhered to by my team.
- Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations.
- Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations.
- Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process.
- Regularly meeting with my direct reports on a 1 to 1 basis and providing feedback.
- Creating an inclusive culture for all colleagues where everyone is welcome.
- Ensuring equal career development opportunities for all colleagues in my team.
- Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleagues.
- Spotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience.
- Setting clear individual performance objectives with each member of my team.
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager.
- Continually developing my skills to be the best I can be in my role.
Key people and teams you will work within and outside of Tesco:
- Operations Team
- Resource Planning Team
- Service Experience Teams
- People Team
- Learning and Development Team
- Operational Support Team
- Stores
People, budgets and other resources I am accountable for in my job:
- A team of Customer Service Managers.
You will need Operational skills relevant for this job:
- Analysis and Problem solving
- Communication
- Planning and Organising
- Conflict resolution
- Logical thinking and Decision making
- Coaching and development
- Collaboration/Empathy/Responsiveness/Resilience and Innovation
Experience relevant for this job:
- Relevant experience in managing a team of direct reports.
- People Management experience.
- Track record in coaching teams to deliver strong performance against key metrics.
- Excellent communicator – verbal and written.
- Track record in identifying opportunities and problem solving to provide solutions.
- Experience working on own initiative, along with working as part of a wider team.
You will receive an email confirmation once your application has been submitted successfully.
Whats in it for you?
We offer excellent benefits that help make Tesco a great place to work. These include but are not limited to:
- Annual bonus scheme.
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8).
Team Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their team and customers. This will help you tailor your answers and show that you're a great fit for their values.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated your team or solved a problem. We want to hear about your experiences, so be ready to share them in a way that highlights your skills and achievements.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, training opportunities, and how they measure success. This not only gives you valuable insights but also demonstrates your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and genuinely interested in joining our team at Tesco.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've inspired others and driven performance, so share specific examples that showcase your coaching and development skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experience and how it aligns with our core purpose. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Reflect Our Values: Make sure your application reflects the Tesco values. We’re looking for candidates who embody these values in their work. Share instances where you've modelled these behaviours and created an inclusive culture within your team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Tesco
✨Know the Core Purpose
Before your interview, make sure you understand Tesco's Core Purpose and how it relates to the Team Leader role. Be ready to discuss how you can contribute to delivering this purpose through effective team leadership and engagement.
✨Showcase Your People Management Skills
Prepare examples from your past experience that highlight your ability to manage and motivate a team. Think about specific situations where you've coached team members to improve performance or resolved conflicts effectively.
✨Demonstrate Strong Communication
As a Team Leader, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would ensure your team has the information they need to serve customers effectively.
✨Emphasise Inclusivity and Development
Be ready to talk about how you create an inclusive culture within your team. Share your strategies for recognising great performance and supporting career development opportunities for all team members.