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- Tasks: Provide remote support to diagnose and resolve fire system issues, ensuring safety and efficiency.
- Company: Join Tesco, a leading supermarket and tech company with a focus on community wellbeing.
- Benefits: Flexible working options, inclusive culture, and opportunities for career growth.
- Why this job: Make a real impact by ensuring safety in stores and offices while developing your skills.
- Qualifications: Experience in maintenance or engineering, customer service, and knowledge of fire safety standards.
- Other info: Dynamic team environment with a commitment to inclusivity and support for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic Property Maintenance team as a Property Support Engineer, where you'll play a key role in keeping our stores and offices fire systems running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day. You'll provide remote technical support to quickly diagnose and resolve fire-related maintenance issues, acting as the first line of support for the Fire Technical Manager and field teams. Throughout your work, you'll prioritise safety, efficiency, cost-conscious decision-making, and the wellbeing of colleagues, customers, and communities.
Responsibilities
- Provide remote technical support to proactively diagnose and resolve fire-related maintenance issues, ensuring timely and permanent solutions.
- Act as first-line support for the Fire Technical Manager and field teams.
- Play an active role in the national fire risk assessment project, driving compliance and safety.
- Use available systems to identify trends and opportunities that improve maintenance operations.
- Collaborate with colleagues across functions to optimize resource allocation and dispatch programs, building strong relationships and managing expectations effectively.
- Develop and implement formal incident and investigation methodologies to strengthen our ways of working.
- Conduct site visits as required to support technical needs and ensure standards are met.
- Maintain a safe environment for colleagues and customers in all stores and offices.
- Ensure all assets are repaired within agreed timeframes to minimize disruption.
- Put community, customer, and colleague welfare at the heart of every decision.
- Meet all statutory and compliance requirements consistently.
- Manage workload efficiently to maximize productivity and deliver results.
- Be cost-conscious in all actions while treating others with respect and fairness.
What you will need
- Maintenance and/or engineering experience.
- Customer service in a relevant fast moving 24/7 business.
- 5 years' experience within a relevant industry provider in a related engineering role.
- Fire background of installing / maintaining fire equipment and alarm systems.
- Proven experience in servicing and maintaining fire detection and suppression systems.
- Knowledge of fire safety standards and regulations (BS 5839, BS 5306, BS EN 54, BS 9997).
- FIA (Fire Industry Association) training or equivalent.
- Strong diagnostic and problem-solving skills.
- Full UK driving license.
Other requirements
- Performance Management and improvement.
- Communication and stakeholder management.
- Data analysis.
- Problem solving.
- System and IT proficiency.
- Maintenance planning and processes.
- Governance and compliance.
- Organisational and planning skills.
Support Service Engineer - Fire Systems employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Service Engineer - Fire Systems
✨Tip Number 1
Network like a pro! Reach out to current employees at Tesco or in the fire systems industry on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Think of real-life scenarios where you've tackled maintenance issues, as these will impress the hiring manager.
✨Tip Number 3
Show your passion for safety and efficiency during interviews. Share examples of how you've prioritised these values in past roles, as they align perfectly with what Tesco is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Tesco team.
We think you need these skills to ace Support Service Engineer - Fire Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Service Engineer role. Highlight your maintenance and engineering experience, especially any fire systems background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire safety and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about solving problems here at Tesco, so let us know how you’ve made a difference in past positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Tesco
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire safety standards and regulations, like BS 5839 and BS EN 54. Being able to discuss these in detail will show that you're not just familiar with the technical aspects but also understand their importance in keeping people safe.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed and resolved maintenance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and effectiveness.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to talk about how you've collaborated in the past. Highlight any experiences where you’ve built strong relationships or managed expectations effectively, as this will demonstrate your ability to work well within a team.
✨Be Cost-Conscious and Safety-Focused
Discuss how you prioritise safety and efficiency in your work. Share specific instances where you made cost-effective decisions without compromising on quality or safety, as this aligns perfectly with the values of the company.
