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- Tasks: Lead a vibrant café team, ensuring excellent customer service and smooth operations.
- Company: Join a well-known café brand with a friendly and inclusive culture.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Great opportunities for career progression and personal development await you.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities.
You will be responsible for:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager’s absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone’s in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
Qualifications:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
Personal Qualities:
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
What’s in it for you:
- Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Cafe Team Leader in Southampton employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader in Southampton
✨Tip Number 1
Get to know the café culture! Before your interview, pop into the café and observe how the team interacts with customers. This will give you a feel for the vibe and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
✨Tip Number 3
Be ready to chat about teamwork! Since you'll be leading a team, think of times when you’ve successfully collaborated with others. Highlight your ability to motivate and support your colleagues – it’s all about that team spirit!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the café's goals or how they celebrate team successes. It shows you’re genuinely interested and ready to contribute to the team’s success!
We think you need these skills to ace Cafe Team Leader in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
Highlight Your Leadership Skills: As a Team Leader, we want to see your ability to lead and inspire others. Mention any previous experience where you’ve coached or developed team members, and how you’ve created a positive work environment.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your personal qualities and how they align with our inclusive workplace culture – it’ll help us get to know you better!
Apply Through Our Website: Make sure to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your passion for the role and helps you answer questions about customer service scenarios effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading a team. Share specific examples of how you've motivated team members or handled challenges, as this will demonstrate your capability to lead by example.
✨Emphasise Customer Service Excellence
Think of instances where you provided exceptional customer service. Be ready to share these stories during the interview, highlighting your proactive attitude and ability to create a welcoming environment.
✨Prepare Questions About Team Dynamics
Show your interest in the team by preparing thoughtful questions about their dynamics and how they celebrate success. This not only reflects your collaborative spirit but also your commitment to fostering an inclusive workplace.