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- Tasks: Coordinate product testing and share insights to enhance quality.
- Company: Tesco is a leading retailer, blending technology and community support.
- Benefits: Enjoy flexible working, 25+ days holiday, and a bonus scheme.
- Why this job: Be part of a customer-centric team driving real change in products.
- Qualifications: Experience in product research and excellent communication skills required.
- Other info: Inclusive recruitment process; we welcome diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
Positioned at the heart of our Customer team, the Insight team's mission is to own the understanding of colleagues, customers, competitors and market performance, giving clear routes to driving the change we need to be a truly customer-centric business and winning with customers!
As the Panel Coordinator, you will be responsible for coordinating end to end testing of our products with a panel of customers, and sharing the results with business partners to drive improvements in product quality! You'll work with teams across Tesco to land these results, and support teams in building action plans driven by insight.
You will be responsible for:
- Coordinating the testing schedule for food and non-food products, capturing requirements and presenting the process to customers.
- Production of testing invitations, audiences, surveys and publishing of results using the customer platform including supervising customer queries as the need arises.
- Supporting in customer segmentation development to help embed the proposition across the business.
- Presenting clearly and regularly with customers on progress and expectations.
- Supporting and analysing feedback on the proposition pilot and MVP to advise how to improve the proposition.
- Ensuring GDPR adherence in line with Tesco and industry standards, and checking processes and protocols as vital.
- Collaborating with Category teams to develop approaches that meet their expectations for measuring quality, product acceptability and recommendations.
- Collaborating closely with Technology teams to simplify and improve systems and processes.
You will need:
- Product research experience.
- Able to work independently and to a high standard.
- Experience working in a product testing programme.
- Experience in a customer facing role/online.
- Experience working with a wide variety of customers.
- Phenomenal verbal and written communication skills to both customers and partners.
- Strong personal organisation and attention to detail.
- Practical problem solver.
- Insight reporting - able to conduct intermediate analysis.
- Excel proficiency.
- Customer service demeanour or previous customer service experience.
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please reach out for more information.
Research Coordinator employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Coordinator
✨Tip Number 1
Familiarise yourself with Tesco's customer-centric approach. Understanding their mission and values will help you align your responses during interviews, showcasing how your experience in product research can contribute to their goals.
✨Tip Number 2
Network with current or former Tesco employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Research Coordinator role, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of your experience in product testing and customer engagement. Being able to articulate how you've successfully coordinated similar projects will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on industry trends related to product quality and customer feedback. Showing that you're knowledgeable about current practices will impress interviewers and highlight your commitment to continuous improvement.
We think you need these skills to ace Research Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Research Coordinator position at Tesco. Understand the key responsibilities and required skills, such as product research experience and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experiences that align with the job requirements. Emphasise your product testing experience, customer-facing roles, and any analytical skills you possess, particularly in insight reporting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric research and your ability to collaborate with various teams. Mention specific examples of how you've successfully coordinated projects or improved product quality in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a strong impression.
How to prepare for a job interview at Tesco
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Research Coordinator. Be prepared to discuss how your previous experience aligns with coordinating product testing and collaborating with various teams.
✨Showcase Your Communication Skills
Since the role requires phenomenal verbal and written communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated insights or results in past roles, especially in customer-facing situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've encountered challenges in product research or customer interactions. Highlight your practical problem-solving skills and how you approached these situations to achieve positive outcomes.
✨Prepare for Insight Reporting
Familiarise yourself with insight reporting and analysis techniques. Be prepared to discuss how you would approach analysing feedback from product tests and how you can contribute to improving product quality based on customer insights.
