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- Tasks: Pick and dispatch goods while ensuring top-notch customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a welcoming culture.
- Benefits: Enjoy discounts at Tesco, health perks, and a great holiday package.
- Why this job: Be part of a dynamic team where your efforts directly impact customer satisfaction.
- Qualifications: A can-do attitude and passion for customer service are essential.
- Other info: Flexible working options available to fit your lifestyle.
Booker • Upper Forest Way Morriston Swansea • Working hours 15 • Apply by 13-Apr-2026
You will be expected to ensure our customers\’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it\’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can‑do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
What is in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through‐out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
You will be responsible for
Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You will need
A can do attitude and feel comfortable working to meet designated pick rates.
A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
Always be there, on time and properly presented.
About us
Booker is the UK\’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we\’re a place where Everyone\’s Welcome.
We know life looks a little different for each of us. That\’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We\’re proud that Booker is a Disability Confident Committed employer and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
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Picker employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Booker. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your can-do attitude and customer service skills align with what Booker is looking for. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look presentable and professional for your interview. First impressions matter, and showing up well-dressed demonstrates that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Picker
Some tips for your application 🫡
Show Your Can-Do Attitude: When writing your application, let your enthusiasm shine through! We love candidates who are ready to tackle challenges and go the extra mile for our customers. Share examples of how you've done this in the past.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Picker role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Picker involves. Familiarise yourself with the responsibilities like picking deliveries, checking quality, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about exceeding customer expectations, be ready to share examples of how you've gone the extra mile for customers in the past. Think of specific situations where your can-do attitude made a difference, and be prepared to discuss them during the interview.
✨Dress the Part
Even though it's a part-time role, first impressions matter! Dress smartly and appropriately for the interview. This shows that you respect the opportunity and are serious about the position. Plus, it sets a positive tone for the conversation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.