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For Companies At a Glance
- Tasks: Lead a café team, ensuring top-notch customer service and smooth operations.
- Company: A leading supermarket chain known for its supportive work culture.
- Benefits: Colleague discounts, flexible working options, and a friendly environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in hospitality and a passion for delivering great service.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
A leading supermarket chain in Pembury is seeking a Team Leader for their café. This role involves providing excellent customer service, supporting and mentoring team members, and maintaining operational standards.
Candidates should have experience in hospitality and a passion for customer service. The position offers a supportive work environment and numerous benefits including a colleague discount and flexible working options.
Cafe Team Leader: Customer Experience & Ops in Pembury employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader: Customer Experience & Ops in Pembury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the supermarket chain. Understanding their values and customer service approach will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing excellent customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for hospitality.
✨Tip Number 3
Show off your leadership skills! As a Team Leader, you'll be mentoring others, so prepare to discuss how you've supported or trained team members in previous roles. Highlighting your experience in leading a team will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, we can keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're proactive and keen to join our café team!
We think you need these skills to ace Cafe Team Leader: Customer Experience & Ops in Pembury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share specific examples of how you've gone above and beyond for customers in your previous roles.
Highlight Your Leadership Skills: As a Team Leader, you'll be mentoring others, so make sure to showcase any experience you have in leading teams or supporting colleagues. We want to know how you can inspire and motivate others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with the café's operational standards and customer experience goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Tesco
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will show that you truly understand the importance of excellent service in a café setting.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to support and mentor your team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team before. Think about times when you've resolved conflicts or motivated others to achieve their best.
✨Familiarise Yourself with Operational Standards
Since maintaining operational standards is key, do some research on what those might be in a café environment. Be prepared to talk about how you would ensure these standards are met and any relevant experience you have in managing operations.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the café's culture, team dynamics, and how they measure success. This not only shows your interest but also helps you determine if this is the right fit for you.
