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- Tasks: Lead the development and delivery of training for operational teams at Tesco.
- Company: Join Tesco, a leading supermarket and tech company with a focus on people.
- Benefits: Enjoy a competitive salary, annual bonus, private medical insurance, and generous holiday leave.
- Why this job: Make a real impact by empowering colleagues to deliver exceptional customer experiences.
- Qualifications: Experience in learning or operational training, strong data analysis skills, and excellent communication.
- Other info: Flexible working options and a commitment to inclusivity in the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an energised Operational Training Manager to lead the development, delivery and continuous improvement of training across our operational teams. You will play a vital role in ensuring colleagues have the skills, capability and confidence to deliver exceptional experiences for our customers. Working cross-functionally, you will use data, insights and feedback to shape training programmes that strengthen performance, support our strategy, and help our colleagues grow. This is a great opportunity for someone who is passionate about people development, loves problem-solving, and is excited by the impact great training can have on colleagues and customers alike.
What is in it for you:
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for:
- Training Strategy & Delivery: Leading the design and implementation of operational training programmes across your region/area. Using insights, performance data and colleague feedback to shape and improve training content. Ensuring training solutions support business goals, operational needs and future capability plans. Identifying gaps in knowledge, skills or process adherence and developing targeted solutions. Supporting the rollout of new operational initiatives through tailored learning programmes.
- Stakeholder Leadership: Working closely with Operations, HR, Learning & Development and wider business teams to ensure alignment and effectiveness of all training activity. Acting as a trusted advisor to Operational Managers, providing insight and recommendations that improve colleague performance. Presenting training outcomes, insights and recommendations to senior stakeholders with clarity and impact.
- Continuous Improvement: Championing best practice in training, learning design, and colleague development. Reviewing training delivery methods, tools and platforms to ensure they remain modern, efficient and engaging. Supporting the creation and improvement of processes, tools and frameworks for the training team.
- People & Resource Responsibilities: Managing training plans, delivery schedules and resources within your area. Ensuring training spend is effective, measured and aligned to business priorities. Supporting and coaching trainers, delivery leads or SMEs (if applicable).
You will need:
- Experience in a role focused on learning, development or operational training.
- Strong skills in analysing data/insights to inform decisions and shape training strategy.
- Confidence in presenting to and influencing senior stakeholders.
- Excellent communication skills, able to deliver clear, engaging and impactful messages.
- Strong working knowledge of MS Excel, PowerPoint and digital learning tools.
- The ability to build trusted relationships and collaborate across multiple teams.
- A passion for colleague development and improving operational performance.
About us:
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we are all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you are just kicking off your career, juggling passions, or navigating big life events, we are here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We are proud to be an accredited Disability Confident Leader, where everyone is welcome. That is why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you are interested in joining our team but do not tick every box, do not let that hold you back from applying.
Operational Training Manager employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Training Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Tesco employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operational Training Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Think of examples from your past that showcase your experience in learning and development, especially how you've used data to shape training strategies. We want to hear how you’ve made an impact!
✨Tip Number 3
Show your passion for colleague development during the interview. Talk about specific training programmes you've designed or improved, and how they benefited both the team and the customers. This is your chance to shine and show why you're the perfect fit for Tesco!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Tesco family. Let’s get you that Operational Training Manager role!
We think you need these skills to ace Operational Training Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Training Manager role. Highlight your experience in learning and development, and how it aligns with Tesco's focus on colleague growth and operational performance.
Showcase Your Data Skills: Since the role involves using data and insights to shape training programmes, be sure to mention any relevant experience you have with analysing data. This will show us that you can make informed decisions that support business goals.
Communicate Clearly: Your application should reflect your excellent communication skills. Use clear and engaging language to convey your passion for colleague development and your ability to present ideas effectively to senior stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Tesco!
How to prepare for a job interview at Tesco
✨Know Your Training Strategies
Familiarise yourself with the latest trends in operational training and development. Be ready to discuss how you would design and implement effective training programmes that align with Tesco's goals. Highlight any past experiences where you've successfully improved training outcomes.
✨Data-Driven Insights
Prepare to talk about how you've used data and feedback to shape training strategies in previous roles. Bring examples of how you've identified gaps in knowledge or skills and developed targeted solutions. This will show your analytical skills and commitment to continuous improvement.
✨Engage with Stakeholders
Think about how you can build relationships with various teams, such as Operations and HR. Be ready to share examples of how you've acted as a trusted advisor in the past, providing insights that have positively impacted colleague performance. Communication is key!
✨Show Your Passion for Development
Express your enthusiasm for colleague development and improving operational performance. Share stories that demonstrate your commitment to helping others grow and succeed. This will resonate well with the hiring manager, Andrew Williams, and show that you're a great fit for the role.
