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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a friendly neighbourhood store under the Tesco Group.
- Benefits: Enjoy flexible working, competitive pay, and a supportive community-focused workplace.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of an inclusive team that values diversity and supports local charities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
One Stop • Chichester • Permanent • Apply by 30-Oct-2025
We\’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We\’\’re passionate about creating a welcoming environment for both our customers and our colleagues and we\’\’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That\’\’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers – and that\’\’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we\’\’re proud to give back in meaningful ways.
Over the past decade, we\’\’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you\’\’ll have the chance to make a real difference whether it\’\’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We\’\’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we\’\’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone\’\’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague\’\’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
You will need
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
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One Stop - Shift Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your leadership skills and customer service experience, as these are key for the Shift Leader role.
✨Tip Number 3
Be ready to share your ideas! Think about ways you could improve store operations or enhance customer service. Showing that you're proactive and have thought about how to make a difference will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and the company.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share examples of how you've gone the extra mile to help customers in previous roles. We love candidates who put the customer first, just like we do at One Stop.
Highlight Your Teamwork Skills: As a Shift Leader, you'll be coordinating a team, so it's essential to showcase your teamwork skills. Mention any experiences where you've successfully worked with others to achieve a common goal. We value collaboration and want to see how you can contribute to our friendly atmosphere!
Be Specific About Your Experience: Don't just list your previous jobs; dive into the details! Talk about specific responsibilities and achievements that relate to the role of Shift Leader. We want to know how your past experiences have prepared you for this fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like coordinating a team and ensuring customer satisfaction.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop, be prepared to share specific examples of how you've improved customer experiences in previous roles. Think about times when you went above and beyond to resolve issues or enhance service.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team, handled conflicts, or supported colleagues in achieving their goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the store's community involvement initiatives or how they support flexible working arrangements for staff.
