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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a friendly community-focused subsidiary of Tesco.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of an inclusive workplace that values diversity and community involvement.
The predicted salary is between 20000 - 30000 £ per year.
Overview
One Stop • Stourbridge • Temporary • Working hours 24 • Apply by 20-Feb-2026
We\’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
- Making sure the store is always clean, tidy, and well presented
- Prioritise the replenishment of products that matter to our customers
- Making sure point of sale and shelf edge labels reflect what good looks like
- Taking immediate action for any overcharges and preventing any reoccurrence
- Proactively manage queues in store to deliver a great shopping trip for our customers
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
- Following company health and safety routines and ensuring colleagues do the same
- Delivering communication to the team, ensuring they are kept well informed
- Looking at ways to simplify our operations and share these ideas with my Store Manager
- Always putting the customer first and consider them in everything I do
- Readily available to resolve customer queries, leaving them with a smile on their face
- Adjusting the service, I give to each customer to meet their needs
- Recognising and celebrating colleagues giving great service
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
- Balancing your time across service and replenishment areas of the store
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
You will need
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
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One Stop - Shift Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around teamwork and customer service.
✨Tip Number 3
Show your passion for community involvement! One Stop loves candidates who care about giving back. Share any relevant experiences you have with local charities or community events during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering great service and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to lead a team and improve customer service, as these are key for the Shift Leader role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at One Stop entails. Familiarise yourself with the responsibilities like coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop, be prepared to discuss how you've gone above and beyond for customers in previous roles. Share specific examples where your actions led to improved customer experiences, as this will demonstrate your alignment with the company's values.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate a team effectively. Think of times when you've successfully led a group or resolved conflicts. Highlight your ability to motivate others and ensure everyone is working towards common goals, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's community involvement or how they support flexible working arrangements. This shows that you're not just interested in the job, but also in how you can contribute to the team and the community.
