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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options to fit your lifestyle.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable retail experience.
- Qualifications: Must be of school leaver's age; no prior experience required, just a passion for customer service.
- Other info: Participate in community events and help create an inclusive atmosphere while ensuring safety.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, providing great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
- I put into practice the training I have received to ensure we work safely.
- I participate in seasonal, community, and charity events to create an inclusive atmosphere.
- I stay informed about my store’s performance, understand my role, and collaborate to deliver profit.
- I live our values, make everyone feel welcome, and follow policies.
- I clock in and out at the start and end of my shift to ensure accurate pay.
- I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I follow the think 25 policy when serving age-restricted products.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
- I keep the store clean, tidy, and organized, ensuring aisles are clear.
- I may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
- I follow all training to keep myself, others, and the store safe and legal.
- If applicable, duties include the day-to-day operations of the Post Office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.
Flexible Working: We welcome discussions about flexible working arrangements to support your needs and life circumstances.
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other how we like to be treated
- We work together as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, vending, and financial services. We are committed to inclusivity and accessibility in our recruitment process.
Please Note: We only recruit individuals who have passed the school leaver’s age.
Benefits include:
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe, increasing to 15% on certain weekends
- 20% discount on F&F Clothing in Tesco Stores
- Additional discounts on Tesco Mobile, insurance, health services, and more
One Stop - Customer Service Assistant employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding how they prioritise customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's in retail or another sector, highlight situations where you've successfully managed multiple tasks while maintaining excellent service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values input from customers, so demonstrating your proactive approach to improving service will set you apart from other candidates.
✨Tip Number 4
Research the local community and any recent events or initiatives that One Stop has been involved in. This knowledge can help you connect with the interviewers and show your enthusiasm for contributing to the store's community engagement efforts.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles, showcasing your ability to provide excellent service.
Showcase Teamwork and Flexibility: Mention any experience you have working in a team or in fast-paced environments. One Stop values collaboration, so demonstrate your ability to work well with others and adapt to changing situations.
Personalise Your Application: Make your application stand out by personalising it. Use the company's values and mission statement to frame your experiences and explain why you want to work for One Stop specifically.
How to prepare for a job interview at Tesco
✨Know the Company Values
Familiarise yourself with One Stop's core values, such as putting customers at the heart of everything and treating each other with respect. Be prepared to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
Prepare examples that showcase your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will highlight your passion for providing great service.
✨Show Flexibility and Team Spirit
Since the role requires working across various areas of the store, emphasise your ability to adapt and work collaboratively. Share experiences where you successfully worked as part of a team or took on different responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
