Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain with a focus on community.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options and health perks.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable experience.
- Qualifications: Must be school leaver age; no prior experience needed, just a passion for customer service.
- Other info: Flexible working arrangements available; we value inclusivity and support all applicants.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- Knowing your customers and serving them with passion and pride, providing natural and great service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
- Applying training to ensure safe work practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at shifts to ensure accurate pay.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
- Keeping the store tidy, organized, and free of congestion.
- Potentially running shifts in the absence of the Shift Leader or Store Manager.
- Following all training to ensure safety and legal compliance.
If applicable, duties will include the operation of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working: We support flexible working arrangements. Please discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and more. We are proud to be an accredited Disability Leader and are committed to an inclusive recruitment process.
Benefits:
- 10% discount at One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile and exclusive deals
- 20% off insurance at Tesco Bank
- Discounted eye care and health checks
- Access to exclusive deals and savings through Colleague Deals
- Save as you earn scheme
- WeCare support services
- Annual leave increases with service
- Retirement Savings Plan
- Life Assurance
- Car Allowance and Private Medical Insurance (if applicable)
- Flexible working options to suit your needs
One Stop - Customer Service Assistant employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding how they prioritise customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Being able to demonstrate your problem-solving skills and commitment to improving service will set you apart.
✨Tip Number 4
Highlight any experience you have with teamwork and collaboration. One Stop values working together as one team, so sharing stories that illustrate your ability to cooperate with others will be beneficial.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, teamwork, and any retail roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of One Stop's values. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco
✨Know the Company Values
Before your interview, take some time to familiarise yourself with One Stop's values. Understanding how they prioritise customer service and teamwork will help you align your answers with what they are looking for.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or situations, showcasing your problem-solving skills and ability to provide excellent service.
✨Show Enthusiasm for the Role
Express genuine excitement about the opportunity to work as a Customer Service Assistant. Highlight your passion for helping customers and your willingness to contribute to a positive shopping experience.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations at One Stop.
