Personal Injury/Fraud Handler in Newcastle upon Tyne

Serving our customers, communities, and planet a little better every day.

Salary from £30,000 - £34,000 depending on experience + annual bonus & benefitsWork Level - 1Location - Newcastle – Office to hybrid*Office Attendance - Our roles are hybrid; however, you should be able to travel to our Newcastle office for the duration of training.Shift - Monday to Friday 09:00 -17:00, 36 hours per week.Training - You'll start your journey with around 10 weeks of onsite training to give you the best start and tools in your career. Training for this role will be office based in Newcastle, Monday - Friday 09:00 - 17:00, 36 hours per week.*Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria are met. Closing Date - 11th September 2026 at 5pm.
At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.
We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we’re building a team that listens, learns, and leads with kindness.
Here, your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most.

Opportunity

We’re looking for Personal Injury Claims Handlers to join our Insurance Money and Services team. You’ll join a team of Personal Injury Claims Handlers supporting Tesco Customers through their insurance claims journey from notification to settlement.

The Role

In this busy and varied role, you’ll provide an excellent customer experience for our customers, supporting continuous improvement which will contribute to the company’s strategic goals. Please note this role is known as Personal Injury / Fraud Handler in Tesco Underwriting.

Managing your own caseload of motor claims, you’ll use your knowledge and experience to drive these claims from notification to settlement in a proactive manner. The claims will primarily be personal injury but will also include associated claims for third party vehicle and property damage and credit hire.

• Managing your own caseload of personal injury motor claims which will include associated vehicle damage and credit hire.
• Investigating and validating circumstances of claims and the nature and extent of losses whilst keeping an eye out for fraudulent or exaggerated claims.
• Gathering, reviewing and evaluating information gathered to determine liability and value of claims.
• Liaising and negotiating with customers, third parties and solicitors to determine best settlement results.
• Working pro-actively and within defined processes and authorities to progress claims to settlement.

We need you to have (min exp):

• Excellent customer service skills with previous experience of working with customers in a motor claims environment.
• Experience in handling motor claims is essential. Experience in personal injury, third party damage and credit hire is preferable.
• Strong communication and negotiation skills.
• Ability to manage your own caseload of claims proactively and within deadlines.
• A common-sense approach with the ability to make robust decisions based on information presented.
• Strong PC skills and ability to use new software.

And if you have any of these, even better

• Experience of handling claims in the MOJ and OIC portals and claims outside of the portals.
• A knowledge and understanding of the Civil Procedure Rules and ability to apply this to your claims.
• Knowledge of the litigation process and various costs regimes is beneficial.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you?

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Info

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

Interviews are expected to be held from September 2026.