At a Glance
- Tasks: Shape the future of digital shopping through innovative design and emerging technologies.
- Company: Join Tesco, a leading supermarket and tech company with a vibrant culture.
- Benefits: Enjoy competitive salary, annual bonuses, generous holidays, and private medical insurance.
- Other info: Flexible working options and a commitment to inclusivity for all applicants.
- Why this job: Make a real impact on customer experiences and drive future growth in a strategic role.
- Qualifications: Extensive experience in product design and exceptional stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
About the role:
This role is based from our London office (3 days/week). We're looking for an exceptional Principal Product Designer, Future Experiences to help define the future of digital shopping. This is a highly strategic role focused on the next 2 to 5 years, identifying and shaping the customer experiences, propositions and services that will drive our future growth.
You'll work at the intersection of customer needs, commercial strategy, emerging technology and experience design, exploring how capabilities such as AI-assisted shopping, personalisation, loyalty and rewards can come together to create fundamentally better customer experiences. As a senior design leader, you'll influence business strategy, shape long-term vision and partner with leaders across Product, Engineering, Data and AI to help define what we should build next and why.
What is in it for you:
- Annual bonus scheme of up to 45% of base salary.
- Car Cash Allowance.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- Private medical insurance.
- Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount.
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
You will be responsible for:
- Developing a compelling 2 to 5 year vision for the future of digital shopping.
- Identifying and defining new customer propositions, services and experiences.
- Shaping the strategic CX vision and principles that guide future digital shopping experiences.
- Exploring emerging technologies and interaction models to unlock new opportunities for customers.
- Creating future concepts, prototypes and narratives that bring ideas to life.
- Ensuring new propositions connect effectively with existing capabilities such as AI, loyalty and personalisation.
- Partnering with Product, Engineering, Commercial, Data and AI leaders to influence strategic roadmaps.
- Acting as a senior design thought partner to business and technology leaders.
- Helping senior stakeholders make informed investment decisions based on customer and market opportunities.
- Driving alignment around the future direction of digital shopping and customer experience strategy.
You will need:
- Extensive experience leading strategic product and customer experience design initiatives.
- A strong track record of defining long-term product, proposition or experience visions.
- Expertise in translating customer needs, market opportunities and emerging technologies into compelling future concepts.
- Exceptional stakeholder management and influencing skills, including experience working with senior leadership teams.
- Strong systems thinking and the ability to connect complex ecosystems, products and services.
- Experience using research, insights and prototyping to explore future opportunities and shape business decisions.
- A deep understanding of digital products, customer experience design and innovation.
- Curiosity about emerging technologies, including AI, conversational experiences and agentic commerce.
- Excellent communication and storytelling skills, with the ability to simplify ambiguity and inspire action.
- The confidence to challenge thinking and influence strategic investment decisions.
About us:
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please reach out for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland in London employer: Tesco
Tesco is an excellent employer, offering a supportive work culture where Customer Delivery Drivers can thrive in a flexible environment. With competitive pay starting at £14.18 per hour and opportunities for growth, employees enjoy a hands-on role that allows for independence while being backed by a dedicated team. The company values service with a smile, making it a rewarding place to work for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Tesco for a Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Tesco before they go live!
We think you need these skills to ace Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Principal Product Designer - Future Customer Experience - Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland at Tesco, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Tesco does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Tesco. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Tesco.
How to prepare for a job interview at Tesco
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Tesco, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Tesco might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Tesco!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Tesco is looking for.
