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- Tasks: Lead and inspire a team of Operational Underwriters to achieve performance goals.
- Company: Join Tesco Insurance, a leader in the insurance industry with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a range of family-friendly benefits.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: Flexible working options available to help balance work and life commitments.
The predicted salary is between 33040 - 39648 £ per year.
This is an exciting opportunity for an Operational Underwriting Team Leader to join our Underwriting team in Newcastle. You will lead, motivate and support a team of Operational Underwriters through the underwriting referral management agreed framework and authority.
The Role
- Lead, coach, and develop a team of operational underwriters to meet performance and quality objectives.
- Manage workload allocation and resource planning to ensure SLA delivery.
- Monitor operational underwriting processes to maintain accuracy, efficiency, and compliance standards ensuring documentation remains relevant and up to date.
- Drive the adoption of best practices and implement process improvements to enhance productivity.
- Track KPIs, prepare performance reports, and present insights to management.
- Collaborate with cross-functional teams to resolve issues and improve the customer experience.
- Recognise how customer-facing systems influence underwriting and integrate this understanding into daily decision-making.
We need you to have
- Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development.
- Strong communication skills, able to tailor your approach to different audiences.
- Good attention to detail – able to maintain high accuracy and efficiency in operational processes.
- Confidence to work without supervision and provide technical guidance.
- Ability to create relevant and effective reports.
- Good judgement and decision-making capability.
What’s in it for you?
- Prepare for your retirement with our colleague pension scheme.
- Virtual GP Service for you and your family 365 days a year. Plus Critical Illness cover.
- Performance-related annual bonus.
- Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
- Colleague Clubcard – 10% discount increasing to 15% every payday (worth up to £2K); second card to share.
- Access to Green Car Leasing Scheme.
- Family-oriented initiatives: enhanced maternity leave pay, shared parental leave policy, generous 8-week paid paternity leave.
- Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
Additional Information
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part-time and flexible working opportunities, at every level of the organisation.
Interviews
Interviews are expected to be from February 2026.
How to apply
If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more.
Operational Underwriting Team Leader in London employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Underwriting Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tesco Insurance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and operational processes. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your communication skills during the interview. Tailor your responses to demonstrate how you can connect with different audiences, just like you would when leading your team of underwriters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Operational Underwriting Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and coaching abilities, as well as any relevant achievements in operational underwriting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operational Underwriting Team Leader role. Share specific examples of how you've motivated teams and improved processes in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to tailor your approach to different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tesco
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of the team you’ll be leading. Research Tesco Insurance's values and how they align with your leadership style. Be ready to discuss how you would motivate and develop your team to meet performance objectives.
✨Showcase Your Communication Skills
As a potential Operational Underwriting Team Leader, strong communication is key. Prepare examples of how you've tailored your communication to different audiences in the past. This will demonstrate your ability to connect with both your team and cross-functional partners.
✨Highlight Your Attention to Detail
In underwriting, accuracy is crucial. Bring specific examples of how you've maintained high standards in operational processes. Discuss any tools or methods you use to ensure compliance and efficiency, as this will show your commitment to quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making capabilities. Think about past experiences where you had to make tough decisions or implement process improvements. Be ready to explain your thought process and the outcomes of those decisions.
