One Stop in London

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the 'have your say' survey.
• Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training received to ensure safety.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about store performance and understanding the part played in delivering profit.
• Living our values, making everyone feel welcome and following our policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
• Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
• Running the shift in the absence of the Shift Leader and Store Manager.
• Following all training received to keep yourself, others and the store safe and legal.

If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will need to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

You will need the following skills:

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team.

Flexible Working: We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

Community Involvement: At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we are proud to give back in meaningful ways. Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop: At One Stop, everyone is welcome. We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks help foster a safe, supportive environment where everyone can thrive and be themselves.

About us: Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we are proud to have been accredited as one of Britain’s Top Employers again this year. We are the UK’s number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.