Large Loss Claims Handler

Due to our continued growth, we have a rare and exciting opportunity to join our Newcastle based large Loss Claims team as a Motor Large Loss Handler. As one of the most senior members of our Claims team you will be responsible for managing a portfolio of high value personal injury cases (including cases up to £3 million) from first notification to settlement and will support colleagues with coaching, mentoring and development.

What you'll be doing:

• Manage a portfolio of high value personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation, within your delegated authority.
• Investigate these claims thoroughly, working with our suppliers and experts where needed to ensure full validation.
• Provide empathic support to our customers.
• As a technical expert, provide coaching and mentoring to colleagues, reviewing files, and sharing legal and market developments as required.
• Participate in and support the Technical Claims Management in the setting, implementation and embedding of technical standards and best practice.
• Ensure compliance with all legal, regulatory and risk management requirements.
• Representation of Tesco Underwriting in industry discussions and market events where required.

We need you to have (minimum experience):

• A proven track record of handling personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation.
• Ideally from a motor insurance background with a strong knowledge of indemnity and liability, detailed knowledge of legislation, market agreements and the principles of the Serious Injury Guide.
• Fully conversant with reinsurance reporting requirements, PPO management, working with Underwriters and Actuarial colleagues.
• Confident and able to fully participate in conferences with Counsel, Experts and our legal partners.
• Approachable, positive, proactive and collaborative approach to your role with the necessary strength to challenge and add value.
• Experience of coaching and mentoring colleagues.
• Accurate with a high level of attention to detail.
• Empathy and skill at handling Customers in difficult situations.

What's in it for you?

• Performance related annual bonus.
• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday.
• Second card to share with someone else in your household.
• Family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Additional Information:

• This is a full-time, permanent role Monday to Friday 9.00-17.30.
• Salary: Negotiable, dependant on experience.
• Reporting directly to the Technical Claims Manager.
• Based in Newcastle, but flexible in terms of working from home.
• Role will also require flexibility to travel to attend settlement meetings etc where appropriate.

All applicants welcome. We are committed to building a more inclusive workplace and celebrating diversity. We value the variety of backgrounds and experiences that employees bring to Tesco Insurance and Money Services.