CCTV Hub Operator - Nights in Kilsby

Working within Our Hub in Daventry, you will play a key role in helping to keep our stores, colleagues and customers safe. As part of a dedicated and passionate team, you will monitor CCTV activity across multiple locations, ensuring all activity is reviewed in line with company policies and legal compliance. You will use your strong attention to detail to identify suspicious activity and turn insights into clear, well-structured case files that support investigations and decision-making.

Collaboration is central to this role. You will liaise closely with store teams, field-based security colleagues and wider business stakeholders to ensure incidents are understood and the appropriate response is put in place. As part of the wider Security Hub, you may support triage activities, helping to assess risk levels and coordinate next steps, always maintaining strict confidentiality and acting with integrity.

This is an opportunity to work in a fast-paced environment where organisation and strong communication skills are essential. You will need to manage multiple priorities, work accurately with data and systems, and contribute to delivering a high-quality service to the business. Experience in retail, security, or data analysis is beneficial, but just as important is your willingness to learn, develop and contribute to continuous improvement.

You’ll be part of a team that values curiosity, collaboration and adaptability. We’re looking for someone who can see the bigger picture, build strong relationships, and go the extra mile to make a difference. In return, you’ll have the opportunity to develop your skills, drive positive change, and support our mission to serve our customers, communities and planet a little better every day.

About the role

Working within Our Hub in Daventry, you will play a key role in helping to keep our stores, colleagues and customers safe. As part of a dedicated and passionate team, you will monitor CCTV activity across multiple locations, ensuring all activity is reviewed in line with company policies and legal compliance. You will use your strong attention to detail to identify suspicious activity and turn insights into clear, well-structured case files that support investigations and decision-making.

Collaboration is central to this role. You will liaise closely with store teams, field-based security colleagues and wider business stakeholders to ensure incidents are understood and the appropriate response is put in place. As part of the wider Security Hub, you may support triage activities, helping to assess risk levels and coordinate next steps, always maintaining strict confidentiality and acting with integrity.

This is an opportunity to work in a fast-paced environment where organisation and strong communication skills are essential. You will need to manage multiple priorities, work accurately with data and systems, and contribute to delivering a high-quality service to the business. Experience in retail, security, or data analysis is beneficial, but just as important is your willingness to learn, develop and contribute to continuous improvement.

You’ll be part of a team that values curiosity, collaboration and adaptability. We’re looking for someone who can see the bigger picture, build strong relationships, and go the extra mile to make a difference. In return, you’ll have the opportunity to develop your skills, drive positive change, and support our mission to serve our customers, communities and planet a little better every day.

You will be responsible for

• Collaborating with dedicated and cross-functional teams, as well as external partners, acting as a trusted subject matter expert for your area
• Planning and managing your own workload effectively, ensuring deadlines are consistently met
• Analysing and interpreting data accurately to support decision-making and investigations
• Demonstrating strong organisation skills and the ability to perform effectively under pressure
• Leading by example as a disciplined and organised team member, with the ability to influence and motivate others
• Engaging with external suppliers to support process improvements and deliver training initiatives
• Identifying risks across stores and producing clear, comprehensive case files to support findings
• Requesting and reviewing additional data to strengthen evidence for investigations where required
• Liaising with stores and Group Shrinkage & Security Managers to gather insight and build a full picture of incidents
• Ensuring all data is handled securely and in line with Information Security policies
• Maintaining strict confidentiality when handling sensitive information and case files

You will need

• Strong organisational and time management skills, with the ability to prioritise effectively
• Excellent communication skills, both written and verbal
• A keen eye for detail and high levels of accuracy
• Proficiency in Microsoft Office, particularly for data handling and reporting
• Experience working within a retail, store or security environment (preferred)
• Experience in data analysis, data manipulation or CCTV review would be advantageous, but is not essential

Whats in it for you?

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.

When you join us in this role, you’ll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.