IT Service Continuity Manager

Overview

Tesco Insurance is located in Newcastle and offers a permanent position. The salary is up to £75,360 plus an annual bonus and benefits. This role requires hybrid office attendance, with the expectation of travelling to the office two days per week.

We deal in personal insurance, including pet insurance, home insurance, motor insurance, and travel money. Our approach is characterised by warmth and friendliness, whether we are assisting customers or supporting our colleagues.

Role

We are looking for an IT Service Continuity Manager to join our Insurance Money and Services team. The IT Service Continuity Manager is responsible for ensuring the resilience and continuity of IT services within Tesco IMS. The role focuses on developing, implementing, and maintaining IT Service Continuity management strategies to minimise the impact of disruptions. The manager will collaborate with various departments to ensure robust recovery plans are in place and conduct continuous assessments and improvements to ensure compliance with industry best practices.

This role is pivotal in safeguarding Tesco IMS' IT services, ensuring preparedness to face disruptions and recover swiftly to maintain operations.

What you’ll be doing:

• Design and maintain an IT Service Continuity framework in alignment with organisational policies and best practices.
• Conduct regular risk assessments to identify vulnerabilities in IT services and implement appropriate mitigation strategies.
• Perform Business Impact Analysis (BIA) to determine the criticality of IT services and establish recovery time objectives (RTO) and recovery point objectives (RPO).
• Create and oversee the development of IT Service Continuity and Disaster Recovery plans, ensuring they are regularly tested and updated.
• Lead training sessions and awareness programs for staff on IT service continuity procedures and practices.
• Collaborate with the Incident Management team to investigate service disruptions and initiate appropriate recovery actions.
• Maintain comprehensive documentation of continuity plans, procedures, and any changes made to them.
• Ensure compliance with relevant regulations and standards.
• Prepare reports for senior management and regulators as required.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders across all levels.
• Ability to work under pressure and maintain a strategic focus during crises.
• Proficient in IT service management tools and technologies.
• Minimum 5 years of experience in IT Service Management, including roles that focus on Disaster Recovery and service continuity.
• Proven track record of developing successful IT Service Continuity plans and managing disaster recovery processes.
• Experience in risk management and risk assessment methodologies.
• Experience of working with cross-functional teams including third-party service providers.
• Familiarity with compliance requirements relevant to IT continuity, such as PCI DSS, GDPR, or similar frameworks.

Nice to have:

• ITIL (Information Technology Infrastructure Library).
• ISO 22301 (Business Continuity Management).
• COBIT (Control Objectives for Information and Related Technologies).
• Certified Business Continuity Professional (CBCP).

Candidates who can demonstrate a proactive approach to IT Service Continuity and possess a combination of technical knowledge, strategic thinking, and leadership skills will be highly valued.

What’s in it for you:

• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.
• Performance-related annual bonus.
• Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Colleague Clubcard benefits, including a 10% discount that increases to 15% every payday.
• Participation in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome:

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, valuing the richness and diversity this brings to our business.

Interviews:

Interviews are expected to be shortly after the closing date.

How to apply:

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!