IS Service Analyst - Supply Chain Systems

At Booker, we believe in serving our customers, communities and colleagues a little better every day. Our Technology teams play a vital part in making that happen. We are looking for an IS Service Analyst - Supply Chain Systems to help keep our supply chain running smoothly and support the colleagues who rely on these systems every day.

As an IS Service Analyst, you will support and continually improve our supply chain systems, helping ensure they are reliable, secure and easy to use. You will work closely with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best. This role brings together day-to-day support, problem solving, testing change, and identifying opportunities to improve how we work.

You will be part of a team that keeps products moving efficiently from suppliers to depots and stores - helping us deliver great service for our customers.

Responsibilities

• Keep our systems safe, stable and compliant
• Follow established change management, governance and security procedures.
• Support regular system testing, including disaster recovery and patching activities.
• Ensure supplier contracts, licences and security requirements are adhered to.
• Investigate and resolve technical issues quickly and collaboratively.
• Own and drive problem management, including identifying root causes and testing fixes.
• Provide clear guidance, training, and support to users when needed.
• Produce reliable, timely management information.
• Work proactively with stakeholders to improve processes and remove inefficiencies.

What you will get

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, i.e. thirteen times a year.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

You will need

• A customer-first mindset with excellent service skills.
• Strong communication skills and the ability to work well with a wide range of people.
• The ability to prioritise, stay organised, and deliver results.
• A curiosity for learning and improving systems and processes.
• Experience analysing data and solving technical problems.
• Relationship-building skills and a collaborative approach.
• A continuous improvement mindset.

Experience & knowledge

• Experience working with internal teams and external suppliers.
• Exposure to service management and problem-solving processes.
• Experience in FMCG, wholesale, distribution, or supply chain environments is helpful.
• Understanding of forecasting, replenishment or supply chain systems is beneficial.
• Knowledge of SQL, Work Query, Blue Yonder ASR/AWR, or AS400/iSeries is an advantage.
• ITIL Foundation or similar service management knowledge is useful (training can be provided).

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We are proud that Booker is a committed employer and we are committed to providing a fully inclusive and accessible recruitment process.