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- Tasks: Serve customers with care, maintain food freshness, and keep the café inviting.
- Company: Join Tesco Café, a friendly and inclusive workplace with a family feel.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Make a difference in customers' days while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and knowledge of health and safety standards.
- Other info: Great opportunities for career progression and a supportive team culture.
The predicted salary is between 11 - 16 £ per hour.
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in. With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here’s the best part: while you work as the friendly face out front, we’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress. Please note that you need to be 18 or over to apply for this role.
What is in it for you
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café’s menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You will need
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
About us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Front Of House Team Member in Ilkeston employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member in Ilkeston
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the café and observe how the team interacts with customers. This will help you understand their service style and give you a chance to mention specific examples during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or serve food quickly. Role-playing these situations with a friend can boost your confidence and show that you're ready for the fast-paced environment.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share experiences where you’ve worked well in a team. Highlighting your ability to communicate and collaborate will make you stand out as a great fit for the Front of House team.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the café’s menu or their approach to customer service. This shows your genuine interest and helps you get a feel for the company culture. And remember, apply through our website for the best chance!
We think you need these skills to ace Cafe Front Of House Team Member in Ilkeston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about why you love working in a café and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your customer service skills and any experience you have with food safety standards. We’re looking for someone who understands what it takes to keep our café running smoothly!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if you need to, and make sure to answer any specific questions in the job description. We appreciate straightforwardness and clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your enthusiasm for the role and helps you answer questions about food and drink options confidently.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved complaints or went above and beyond for a customer.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to food service. Being able to discuss these standards will show that you take food safety seriously and are ready to maintain a clean environment.
✨Show Your Team Spirit
Be ready to talk about your experience working in teams. Highlight your communication skills and how you contribute to a positive team atmosphere, as this is crucial in a busy café setting.