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- Tasks: Lead a team to ensure efficient and safe delivery operations while providing top-notch customer service.
- Company: Join Booker, the UK's leading food & drink wholesaler with a focus on diversity and inclusion.
- Benefits: Enjoy discounts at Tesco, health benefits, and a great holiday package.
- Why this job: Make a real impact by improving delivery services and building strong customer relationships.
- Qualifications: Experience in deliveries/transport and management skills are essential.
- Other info: Flexible working options available; we value your unique background and experiences.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work for a company that truly delivers? We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.
You will be responsible for:
- Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
- Managing delivery costs and customer charges to achieve agreed targets.
- Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
- Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
- Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
- Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
You will need:
- Previous experience and knowledge of deliveries/ transport are essential in addition to Management CPC.
- Experience of managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer service culture.
- Communicating openly and being able to influence key stakeholders.
- Planning and organising effectively.
- A "Hands on approach" is beneficial.
About us: Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Delivery Manager in Halesowen employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in Halesowen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Booker. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Booker’s values and recent news. Show us you’re genuinely interested in the company and how you can contribute to their success as a Delivery Manager.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want to see how you handle challenges and motivate your team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Booker family!
We think you need these skills to ace Delivery Manager in Halesowen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in managing teams, improving delivery operations, and any relevant CPC qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can lead a team effectively. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved efficiency or customer satisfaction in previous roles. Numbers and results speak volumes, so let us know what you've accomplished!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Tesco
✨Know Your Stuff
Make sure you brush up on your knowledge of delivery operations and transport management. Familiarise yourself with the legal constraints and safety standards relevant to the role. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved customer service. Be ready to discuss your management style and how you engage with your team to achieve targets.
✨Customer Service is Key
Since the role focuses heavily on customer satisfaction, be prepared to talk about your approach to building relationships with customers. Share specific instances where you've used feedback to enhance service quality and how you ensure your team maintains high standards.
✨Be Ready to Discuss Efficiency Improvements
Think about ways you've identified opportunities for efficiency in previous roles. Be ready to discuss how you set challenging targets and what strategies you implemented to minimise costs while maintaining service quality. This will demonstrate your proactive approach to problem-solving.
