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- Tasks: Deliver excellent customer service and maintain store standards in a dynamic environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellbeing support.
- Why this job: Be part of a diverse team and make a real impact on customer experiences.
- Qualifications: Passion for service, teamwork, and adaptability in a fast-paced setting.
- Other info: Opportunities for career growth and a supportive work culture.
The predicted salary is between 10 - 14 £ per hour.
Availability Window:
- Sun 11:00 - 15:00
- Mon 13:00 - 19:00
- Thu 09:00 - 16:00
- Sat 09:00 - 16:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
What is in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The drive and motivation to work in a sales and service environment
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
- To be at work on time, well presented and ready to be a brand ambassador
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Phone Shops - Gloucester Brck Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Gloucester Brck Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about demonstrating that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and being well-presented shows that you take the opportunity seriously. Plus, it sets the tone for how you’ll represent Tesco as a colleague.
✨Tip Number 4
Don’t hesitate to ask questions during your interview! This shows your interest in the role and helps you understand if Tesco is the right fit for you. Plus, it gives you a chance to clarify any details about the flexible working options they offer.
We think you need these skills to ace Tesco Colleague - Phone Shops - Gloucester Brck Extra
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know who you are beyond just your qualifications. Share your passion for customer service and any relevant experiences that make you a great fit for the Tesco team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills and experiences that align with what we're looking for in a Phone Shop colleague. This shows us that you've done your homework and are genuinely interested in the role.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. Make it easy for us to see why you’d be a fantastic addition to our team without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company right there!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Tesco Colleague involves. Familiarise yourself with the responsibilities like delivering great customer service and maintaining stock accuracy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
Tesco values great service, so be prepared to share examples of how you've delivered excellent customer experiences in the past. Think about times when you went above and beyond for a customer or helped resolve an issue. This will demonstrate your commitment to their service culture.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult customers or working as part of a team. Practice your responses by thinking through how you would approach these situations, focusing on teamwork and problem-solving skills.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being well-presented shows that you take the opportunity seriously and are ready to represent the Tesco brand. Plus, it sets a positive tone for the rest of the conversation.
