Customer Service Team Leader in Glasgow
Customer Service Team Leader

Customer Service Team Leader in Glasgow

Glasgow Part-Time 21600 - 24000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional customer service and support.
  • Company: Join Tesco Insurance, a company committed to serving communities and the planet.
  • Benefits: Starting salary from £36,000 FTE, plus competitive benefits for part-time hours.
  • Why this job: Make a difference in customer experiences while developing your leadership skills.
  • Qualifications: Experience in customer service and strong leadership abilities.
  • Other info: Part-time role with flexible hours and a supportive work environment.

The predicted salary is between 21600 - 24000 £ per year.

Overview

Tesco Insurance • Glasgow • Permanent • Apply by 13-Feb-2026

Serving our customers, communities, and planet a little better every day.

Part Time (24 Hours)

  • Work Level: 1
  • Location: Glasgow (Office Based)
  • Shift pattern: Monday 12pm-8pm, Tuesday 2pm-8pm, Friday 2pm-8pm & Sunday 9am-2pm
  • Starting Salary: From £36,000 FTE (pro‑rata for part‑time hours) + competitive benefits.

Closing Date: 12th February 2026 at 5pm

Customer Service Team Leader in Glasgow employer: Tesco

At Tesco Insurance, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal growth. Our Glasgow office provides a vibrant environment where you can thrive, with competitive benefits and flexible working hours that cater to your lifestyle. Join us to make a meaningful impact in serving our customers and communities while enjoying opportunities for professional development.
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Contact Detail:

Tesco Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Team Leader in Glasgow

✨Tip Number 1

Network like a pro! Reach out to current or former employees at Tesco Insurance on LinkedIn. A friendly chat can give us insider info and maybe even a referral!

✨Tip Number 2

Prepare for the interview by practising common questions. We should focus on our leadership skills and how we handle customer service challenges. Role-playing with a friend can help us feel more confident!

✨Tip Number 3

Show off our personality during the interview! Tesco values a positive attitude, so let’s be ourselves and share our passion for helping customers. A genuine smile goes a long way!

✨Tip Number 4

Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re really interested in the role. Let’s make it happen through our website!

We think you need these skills to ace Customer Service Team Leader in Glasgow

Customer Service Skills
Leadership Skills
Communication Skills
Team Management
Problem-Solving Skills
Time Management
Conflict Resolution
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Customer Service Team Leader role. Highlight any leadership experience and customer service achievements to catch our eye!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can lead a team effectively. Keep it engaging and personal.

Showcase Your Communication Skills: As a Customer Service Team Leader, communication is key. Make sure your application is clear, concise, and free of typos. This will demonstrate your attention to detail and professionalism.

Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us!

How to prepare for a job interview at Tesco

✨Know Your Customer Service Basics

Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've handled customer issues in the past. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.

✨Show Leadership Skills

As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare to discuss your experience in managing teams, resolving conflicts, and motivating others. Think of specific situations where you led a team to success and be ready to share those stories.

✨Familiarise Yourself with Tesco's Values

Research Tesco’s values and mission statement. During the interview, align your answers with these values to show that you fit into their culture. This can make a big difference in how they perceive your suitability for the role.

✨Prepare Questions to Ask

Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, challenges they face, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

Customer Service Team Leader in Glasgow
Tesco
Location: Glasgow

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