At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a fast-paced store environment.
- Company: Join Tesco, a company committed to serving customers and communities sustainably.
- Benefits: Enjoy competitive salary, flexible working, discounts, and excellent wellbeing support.
- Other info: Embrace a culture of diversity and inclusion with opportunities for career growth.
- Why this job: Develop your leadership skills while making a real impact on store performance.
- Qualifications: Experience in retail leadership and a passion for customer service are essential.
The predicted salary is between 29700 - 36300 £ per year.
Customers are at the heart of everything we do, and as a Store Manager you play a crucial role in ensuring their experience is exceptional every time they visit. Our stores are dynamic, fast‑moving environments where no two days look the same. You’ll lead and inspire your team, work closely with colleagues across the business, and help create an inclusive workplace where everyone feels welcome and able to succeed.
This role offers the chance to build strong leadership skills, develop your team, and make a real difference to your store’s performance. Whether you’re seeking stability, flexibility, or a clear route to grow your career, becoming a Store Manager at Tesco provides the opportunity to excel.
We offer a competitive salary and an excellent benefits package. Store Manager shift patterns vary day to day but are planned in advance to support work–life balance.
You will be responsible for:
- Developing and inspiring a high‑performing team with strong operational capability and confident leadership skills.
- Coaching colleagues to be passionate, knowledgeable, and customer‑focused, ensuring every shopper enjoys great range, quality, and service.
- Leading the team to drive trade, grow sales, and maximise profit through strong commercial awareness and effective decision‑making.
- Building managers’ capability to deliver the Store Change Plan, deploying resource where it has the greatest impact for customers.
- Championing colleague safety and legal compliance by ensuring all security and operational processes are followed consistently and effectively.
- Role‑model our leadership behaviours to shape a culture where my team is inspired to lead with clarity, resilience, and a commitment to continuous improvement.
You will need:
- Proven experience in leading teams within a retail or customer facing environment, with a strong track record of delivering results through others.
- A clear understanding of the importance of your role, working collaboratively with colleagues and drawing on your leadership background to drive consistent performance.
- A natural, welcoming approach with customers, using your previous customer facing experience to build strong relationships and ensure customers are always at the heart of your decisions.
- The energy, resilience, and confidence to maintain momentum in a fast-paced environment, making quick, informed decisions that support both customers and colleagues.
- High personal standards and a strong sense of integrity, using your experience to inspire confidence, set expectations, and lead by example.
- Awareness of competitor activity and solid experience in retail or store operations, enabling you to identify opportunities, introduce new initiatives, and continually improve the customer experience.
What’s in it for you?
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
- Flexible working available from day one.
- 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family.
- Free wellbeing services to support your mind, body and life.
- Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%.
- A range of benefits to choose from, including discounts, shares, the Green Car salary sacrifice scheme, and cycle‑to‑work schemes.
- Uniform provided, plus policies to support you through life’s key moments.
About Us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.
Express Store Manager - Forest Row Esso Express employer: Tesco
Tesco is an excellent employer, offering a supportive work culture where Customer Delivery Drivers can thrive in a flexible environment. With competitive pay starting at £14.18 per hour and opportunities for growth, employees enjoy a hands-on role that allows for independence while being backed by a dedicated team. The company values service with a smile, making it a rewarding place to work for those looking to make a positive impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Express Store Manager - Forest Row Esso Express
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tesco, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tesco!
We think you need these skills to ace Express Store Manager - Forest Row Esso Express
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tesco, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tesco and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tesco that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tesco
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
