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- Tasks: Serve customers with care, maintain food freshness, and keep the café inviting.
- Company: Join Tesco Café, a welcoming place with a family feel.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Be the friendly face of our café and make every customer's day better.
- Qualifications: Passion for customer service and knowledge of health and safety standards.
- Other info: Great opportunities for career progression in a diverse and inclusive environment.
The predicted salary is between 20000 - 30000 £ per year.
Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That’s where you, as a member of our Front of House team, come in. With your dedication to excellent service and your keen understanding of health and safety standards, you’ll help make every day a little better. Whether you’re dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.
And here’s the best part: while you work as the friendly face out front, we’ll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress. Please note that you need to be 18 or over to apply for this role.
What is in it for you
- Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Serving customers quickly, efficiently and with care.
- Resolving customer complaints and relaying information to the Café Manager.
- Maintaining food freshness by following first in, first out (FIFO) stock rotation.
- Adhering to food safety and hygiene regulations while keeping daily records.
- Accepting deliveries and handling the safe storage of food.
- Being aware of (and following) all operational policies and procedures.
- Clearing and sanitising tables so our café stays clean.
- Making sure we maintain our standards and all food products are available.
- Staying up-to-date with business communications and exciting new initiatives.
- Knowing our café’s menu inside out and making sure food is served the way it’s intended.
- Preparing hot and cold drinks for customers.
You will need:
- A commitment to excellent customer service.
- Knowledge of Health and Safety standards.
- The ability to work efficiently and maintain a clean environment.
Personal:
- Comfortable working in a team.
- Great communicator with a proactive attitude.
- Ability to multitask and work well under pressure.
- Confident using your initiative to improve ways of working.
- Good at planning and keeping things organised.
About us
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Cafe Front Of House Team Member in Folkestone employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Front Of House Team Member in Folkestone
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the Tesco café and observe how the team interacts with customers. This will give you a feel for the atmosphere and help you tailor your approach when you chat with them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or serve food quickly. Role-playing these situations with a friend can boost your confidence and show that you're ready to handle the front-of-house hustle.
✨Tip Number 3
Brush up on health and safety standards! Familiarise yourself with basic food hygiene practices and safety regulations. This knowledge will not only impress during your interview but also show that you’re serious about keeping the café safe and welcoming.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Tesco family and ready to embrace all the opportunities we offer.
We think you need these skills to ace Cafe Front Of House Team Member in Folkestone
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for providing excellent customer service shine through. Share any experiences you've had in similar roles or situations where you went above and beyond for a customer.
Highlight Your Team Spirit: We love team players! Make sure to mention any past experiences where you worked well with others. Whether it was in a café, restaurant, or any other setting, showing that you can collaborate effectively will make you stand out.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but we also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Tesco
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the café's menu. This shows your enthusiasm for the role and helps you answer questions about food and drink options confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints or went the extra mile for a customer—these stories will impress your interviewers.
✨Understand Health and Safety Standards
Brush up on health and safety regulations relevant to food service. Being able to discuss these standards during your interview will demonstrate your commitment to maintaining a safe and clean environment.
✨Be Ready to Discuss Teamwork
Since this role involves working closely with others, be prepared to talk about your experience in team settings. Highlight your communication skills and how you contribute to a positive team atmosphere.