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- Tasks: Help customers with their insurance needs and provide excellent service.
- Company: Join Tesco Insurance, a leader in customer care and community support.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Passion for customer service; experience in retail or hospitality is a plus.
- Other info: Flexible working options available, with a focus on work-life balance.
The predicted salary is between 25200 - 26000 £ per year.
Tesco Insurance • Glasgow - 199 Renfield Street, Glasgow, G2 3AX, United Kingdom • Permanent • Apply by 02-Mar-2026
Serving our customers, communities, and planet a little better every day.
Salary: £25,200 - £26,000 (depending on experience)
Hours: Full-time, 36 hours per week
Location: Glasgow city centre
Closing date: 02 March 2026
About the role
We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you’ll help customers manage and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
Your responsibilities:
- Making policy changes.
- Managing renewals and retention conversations.
- Supporting vulnerable customers.
- Promoting our digital self-service channels.
- Handling and resolving customer complaints where needed.
What you’ll need:
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable; experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability you’ll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
What’s in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it’s important to balance work everyday life commitments, so talk to us about any flex you need at the interview. We’re happy to explore part time and flexible working opportunities, across our business.
Where you’ll be working
You’ll begin your journey with onsite training in our Longbenton office before moving into your team. Our 'Moments that Matter' working model means you can request to work primarily from home once you’re fully trained and competent. You’ll still join your colleagues in the office for important team meetings, training, and social events. Our Glasgow site is easy to reach - close to Queen Street and Central Station plus major bus routes, with limited free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunity the site provides.
What you’ll be responsible for:
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there’s no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome. So, if you want a career where you can do good and feel good, you’ve found it. Let’s make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week. Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone’s welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Customer Service Representative in Enfield employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Enfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Insurance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, resilience, and adaptability. These traits are crucial for a Customer Service Representative, so make sure to share examples of how you've demonstrated them in past roles.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if Tesco Insurance is the right fit for you.
We think you need these skills to ace Customer Service Representative in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in customer service, and show how your skills align with what we’re looking for at Tesco Insurance.
Show Your Passion: We want to see your enthusiasm for delivering excellent customer experiences! In your application, share specific examples of how you've gone above and beyond for customers in previous roles. This will help us see your commitment to great service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your written communication reflects that!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role at Tesco Insurance. Familiarise yourself with their services, especially home and motor insurance, and think about how your past experiences can relate to these areas.
✨Showcase Your Empathy
Empathy is key in customer service. Prepare examples from your previous roles where you've successfully handled customer complaints or supported vulnerable customers. This will demonstrate your ability to connect with customers and provide the care they need.
✨Practice Clear Communication
Since clear communication is essential for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you explain complex issues simply and effectively.
✨Be Ready for Technical Questions
As you'll be using multiple systems simultaneously, brush up on your technical skills. Be prepared to discuss any relevant software you've used in the past and how you adapt to new technologies quickly. This will show that you're ready to hit the ground running.
