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- Tasks: Deliver exceptional service and create a welcoming shopping experience for customers.
- Company: Join Tesco, a diverse team committed to serving customers and communities.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and wellbeing support.
- Why this job: Be part of a dynamic environment where you can grow and make connections.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Flexible working options available; everyone is welcome at Tesco.
The predicted salary is between 10 - 14 £ per hour.
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
About the role
Availability Window:
- Sun: 09:30 - 15:30
- Mon: 09:00 - 18:00
- Tue: 09:00 - 18:00
- Wed: 10:00 - 19:00
- Thu: 08:30 - 17:30
Responsibilities
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
Benefits
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Tesco Colleague - Phone Shops - Eastbourne Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Eastbourne Extra
✨Tip Number 1
Get to know Tesco's values and culture before your interview. This way, you can show how your passion for customer service aligns with their mission of serving customers better every day.
✨Tip Number 2
Practice your responses to common interview questions, especially those about teamwork and flexibility. Remember, they want to see how you can adapt in a fast-paced environment!
✨Tip Number 3
Dress smartly and be punctual for your interview. First impressions matter, and being well-presented shows that you’re ready to be a brand ambassador for Tesco.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows your interest in the role and helps you understand how you can contribute to the team and the store’s success.
We think you need these skills to ace Tesco Colleague - Phone Shops - Eastbourne Extra
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering a great shopping experience and are excited about the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples of how you've provided excellent service or worked in a team, as this will resonate with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Phone Shop colleague at Tesco involves. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since customers are at the heart of everything Tesco does, be prepared to share examples of how you've delivered great service in the past. Think about specific situations where you went above and beyond to help a customer or resolved an issue effectively.
✨Be Ready for Flexibility Questions
Tesco values flexibility, so be ready to discuss your availability and how it aligns with their scheduling needs. If your times don’t match exactly, don’t hesitate to express your willingness to adapt. This shows you're keen to work with them.
✨Emphasise Team Spirit
Highlight your ability to work well in a team and build relationships with colleagues. Share experiences that demonstrate your collaborative spirit and how you contribute to a positive work environment. Tesco is looking for someone who can fit into their diverse team.
