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For Companies At a Glance
- Tasks: Help customers with their insurance needs and provide excellent service.
- Company: Join Tesco Insurance, a leader in customer care and community support.
- Benefits: Enjoy competitive salary, discounts, health perks, and generous leave.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Passion for customer service; experience in retail or hospitality is a plus.
- Other info: Flexible working options available, with a focus on work-life balance.
The predicted salary is between 25200 - 26000 £ per year.
Overview
Tesco Insurance - Newcastle (Longbenton)
Salary: £25,200 - £26,000 (depending on experience)
Hours: Full-time, 36 hours per week
Location: Longbenton, Newcastle
About the role
We know insurance is personal, and that our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manage and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
Your role will include:
- Making policy changes.
- Managing renewals and retention conversations.
- Supporting vulnerable customers.
- Promoting our digital self-service channels.
- Handling and resolving customer complaints where needed.
What's in it for you?
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks' holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.
By the way, we know it's important to balance work and everyday life commitments, so talk to us about any flex you need at the interview. We're happy to explore part-time and flexible working opportunities, across our business.
Where you'll be working
You'll begin your journey with onsite training in our Longbenton office before moving into your team. Our 'Moments that Matter' working model means you can request to work primarily from home once you're fully trained and competent. You'll still join your colleagues in the office for important team meetings, training, and social events. Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available. Many of our colleagues live locally and appreciate the balance of community connection and career opportunity the site provides.
What you'll be responsible for:
- Delivering excellent customer service across every interaction.
- Managing high call volumes while maintaining a positive, engaging approach.
- Educating customers about our full range of products and services (training provided).
- Handling inbound and occasional outbound calls.
- Applying judgement to resolve customer queries efficiently.
- Promoting our digital channels to help customers self-serve where appropriate.
- Recording all customer interactions accurately and promptly.
What you'll need:
- A passion for delivering excellent customer experiences.
- Previous contact centre experience is desirable, but transferable experience from retail, hospitality, or leisure is equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability; you'll regularly use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast-paced environment.
Important information
You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling. Because whatever our role, we're helping our colleagues and serving our customers, communities, and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make every day a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week. Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch-ups, planning meetings, and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
Customer Service Representative employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tesco Insurance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about managing customer queries and complaints during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, resilience, and adaptability. These traits are crucial for a Customer Service Representative, so share examples from your past experiences where you've demonstrated these qualities.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if Tesco Insurance is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your passion for delivering excellent customer experiences.
Show Off Your Communication Skills: Since clear communication is key in this role, don’t forget to showcase your written communication skills in your application. Use a friendly tone and make sure your writing is clear and concise – it’s all about making a great first impression!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they’ve shaped your approach to customer service – we love hearing personal stories!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Tesco
✨Know Your Stuff
Before the interview, make sure you understand Tesco Insurance's services and values. Familiarise yourself with their approach to customer service, especially how they handle vulnerable customers and promote digital self-service channels. This will show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues or supported someone in need. This will demonstrate your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Clear and confident communication is crucial for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts. Focus on being concise while still conveying warmth and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. You might ask about the training process or how the team collaborates in a hybrid working environment. This shows you're engaged and thinking about how you can contribute.
