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- Tasks: Deliver groceries with a smile while ensuring customer satisfaction and maintaining a tidy van.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working hours, 20+ days holiday, discounts, and access to wellbeing services.
- Why this job: Experience variety in your day, meet new people, and be part of a supportive team culture.
- Qualifications: Must be over 18 with a valid UK/EU driving licence and a passion for customer service.
- Other info: Flexible working options available; everyone is welcome at Tesco!
Job Reference: tesco/TP/2977/930854/0
Number of Positions: 1
Contract Type: Temporary
Salary: Competitive
Working Hours: 30
Location: Craigavon
Closing Date: 21/03/2025
Job Category: Customer Delivery Drivers
Business Unit: Tesco
What’s in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role:
Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
It’s hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.
So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction, everyone is welcome at Tesco.
You will be responsible for:
- Delivering your part of our customer shopping trip by:
- Ensuring the van and trays used are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as seen.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
You will need:
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
- Acting quickly to respond to the changing needs of our customers and embracing change within the store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with the Manager and other colleagues on how we can improve the store for customers.
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
About us:
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Customer Delivery Driver - Craigavon Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver - Craigavon Extra
✨Tip Number 1
Familiarise yourself with the local area of Craigavon. Knowing the streets and shortcuts can help you navigate efficiently, which is a key part of being a successful Customer Delivery Driver.
✨Tip Number 2
Practice your customer service skills. As you'll be interacting with customers daily, being warm and welcoming will set you apart. Think about how you can make each delivery a positive experience.
✨Tip Number 3
Be prepared to discuss your driving experience during the interview. Highlight any relevant experience you have, especially if you've worked in similar roles or have dealt with deliveries before.
✨Tip Number 4
Show your flexibility and willingness to adapt. Tesco values employees who can adjust to changing schedules and customer needs, so be ready to demonstrate your ability to handle various situations.
We think you need these skills to ace Customer Delivery Driver - Craigavon Extra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Delivery Driver role. Emphasise any previous driving experience, customer service roles, and your ability to work flexibly.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Tesco as a company. Mention specific reasons why you want to work for Tesco and how you can contribute to their mission of serving customers better.
Highlight Your Driving Qualifications: Clearly state your driving qualifications, including your valid UK/EU/EEA driving licence details. Mention your experience behind the wheel and any relevant safety training you have completed.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully interacted with customers in the past. Highlight your ability to build relationships and respond to customer needs, as this is crucial for the role.
How to prepare for a job interview at Tesco
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Delivery Driver. Familiarise yourself with the key tasks such as delivering orders, maintaining the cleanliness of the van, and engaging with customers. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Be prepared to discuss your previous customer service experiences and how you handle different situations. Highlight your ability to communicate effectively and build relationships with customers, as this is crucial for success in the role.
✨Demonstrate Flexibility and Team Spirit
Tesco values flexibility and teamwork. Be ready to talk about how you've adapted to changing circumstances in past jobs and how you work well with others. Share examples of how you've contributed to a positive team environment, as this aligns with Tesco's core values.
✨Prepare Questions for Your Interviewers
Having questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how Tesco supports its drivers. This not only gives you valuable insights but also demonstrates your proactive approach.
