Customer Delivery Driver

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The availability windows in the week indicate when we would like you to be available to work. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your available times match closely but not exactly to the advertised times, we'd still love to hear from you.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver across the country. Our Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than driving; it is about helping others and delivering great service with a smile. It’s hands on, physical and full of variety. No two shifts are the same and customers look for help in many different ways. For most of the day you’ll feel like your own boss delivering to customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them. Everyone is welcome at Tesco.

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with Tesco Colleague Clubcard and additional card for family
• Access to free wellbeing services with resources to support mind, body and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments
• Access to colleague networks for people from a range of backgrounds

You will be responsible for delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean and kept tidy/organised
• Leaving the back yard clean and safe, picking up litter as you see it
• Ensuring trays are washed as part of the tray wash process
• Loading the van as required, checking the van for roadworthiness
• Talking to the customer about changes to their order, including substitutions, offering a refund for anything they are unhappy with
• Taking care of products/deliveries as if they were your own
• Explaining to the customer that they will not be charged any more for substitutions
• Delivering during the customer’s time slot
• Calling the customer before arriving at their property if early
• Calling the store/centre if running 30 or more minutes late

You will need to build relationships with colleagues to create team spirit and ensure the store is the best it can be for customers. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you. Act quickly to respond to changing customer needs and embrace change within the store. Be energetic and driven to deliver beyond expectations, balancing home and work. Share ideas with the Manager and colleagues on how to improve the store for customers. A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points. Able to adhere to the GB Domestic Driving Rules.

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means acting as a responsible and sustainable business for all stakeholders, communities and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and able to be themselves at work. We are a place where Everyone’s Welcome. We welcome chats about flexible working and understand life can look different for each of us.

We are proud to be accredited Disability Confident Leader and offer accessible recruitment. For information on accessibility support, please contact us via the application process.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please consider local guidance. We can only accept candidates over 18 if the role requires early morning or late evening work or involves working in certain areas including driving roles.