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For Companies At a Glance
- Tasks: Lead a team to manage claims and deliver exceptional customer service.
- Company: Join Tesco Insurance, a leader in customer care and support.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a 10% discount on shopping.
- Why this job: Make a real difference in customers' lives during their toughest moments.
- Qualifications: Experience in claims management and strong leadership skills are essential.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 28000 - 38000 £ per year.
Tesco Insurance is looking for an experienced Claims Team Leader to join our Third Party Settlement Team in Newcastle. You will lead and manage a team of Claims Handlers to ensure the proactive and cost-effective management and resolution of all claims and liabilities while delivering exceptional customer service.
The Role:
- Lead and manage the team to ensure all claims are managed correctly, in accordance with policy cover, legal liability, and departmental guidelines.
- Motivate your team to meet individual and business needs, including recruitment, performance management, coaching, and handling grievances.
- Maintain technical knowledge to ensure excellent customer service and fair settlements.
- Provide job-related support to team members to ensure compliance with company standards.
- Conduct regular quality management audits and provide feedback.
- Manage escalated customer complaints proactively and identify resolutions.
- Produce accurate and timely reports as required.
- Identify trends, risks, and areas for improvement.
- Comply with PRA and Data Protection Act protocols.
We need you to have:
- Extensive knowledge of working in Claims, ideally with understanding of insurance principles.
- Knowledge of Credit Hire claims handling is desirable.
- Previous experience in a regulated environment and knowledge of governance and compliance requirements.
- Proven experience in managing and motivating staff.
- Ability to coach and develop staff.
- Effective communication skills.
- Proven influencing and negotiation skills.
- Results-focused with a track record of delivery.
- Ability to work in multiple systems and good skills in MS Excel, PowerPoint, and Word.
What’s in it for you?
- Colleague pension scheme.
- Virtual GP Service for you and your family.
- Performance-related annual bonus.
- Generous holiday allowance with the opportunity to buy more.
- Colleague Clubcard with discounts.
- Enhanced maternity leave pay and generous paternity leave.
- Ongoing learning opportunities and award-winning training.
- Participation in share schemes.
We are committed to building a more inclusive workplace and celebrating diversity. Interviews are expected to be held from February 2026.
Claims Team Leader employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Claims Team Leader role at Tesco Insurance. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Tesco Insurance, understand their values, and think about how your experience aligns with their mission of helping customers through tough times. Practice common interview questions and be ready to share your success stories.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your work or achievements to the interview. Whether it’s reports you've produced or customer feedback, tangible evidence of your capabilities can really make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Claims Team Leader position.
We think you need these skills to ace Claims Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Team Leader role. Highlight your relevant experience in claims management and leadership, and don’t forget to sprinkle in some of that Tesco Insurance vibe!
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles to demonstrate how you've managed teams, resolved customer complaints, or improved processes. This is your chance to shine!
Be Authentic: Let your personality come through in your application. We value authenticity and want to know what makes you tick. Share your passion for helping customers and how you embody the values we hold dear at Tesco Insurance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Tesco Insurance!
How to prepare for a job interview at Tesco
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance principles, especially indemnity and subrogation. Familiarise yourself with the claims process and any relevant regulations, as this will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As a Claims Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, performance management, and resolving conflicts. This will highlight your suitability for the role.
✨Emphasise Customer Service
Tesco Insurance prides itself on exceptional customer service. Be ready to discuss how you've handled difficult customer situations in the past, showcasing your empathy and problem-solving skills. This will resonate well with the interviewers who value a customer-centric approach.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This not only shows your interest in the role but also helps you assess if Tesco Insurance is the right fit for you.
