Cafe Team Member

Cafe Team Member

Hartlepool Part-Time No home office possible
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At a Glance

  • Tasks: Join our café team to serve customers, prepare food, and keep everything tidy.
  • Company: Tesco Cafés offer a vibrant work environment with a family feel and diverse teams.
  • Benefits: Enjoy flexible hours, a colleague discount card, life assurance, and 28 days holiday.
  • Why this job: Experience a lively role with opportunities for progression and a supportive culture.
  • Qualifications: Must be 18+, with a passion for customer service and teamwork.
  • Other info: Flexible working options available; we welcome diverse backgrounds and experiences.

Alongside a fantastic work-life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:

  • Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
  • Request flexible working from day one.
  • Retirement savings plan.
  • Life Assurance.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
  • Uniform provided and policies to support you for all of life’s moments, big and small.
  • Holiday starting at 28 days (Including Bank Holidays).
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About the role: Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They’re the talented people making every day a little better for our customers. As a Team Member in our café, you’re part of everything - a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean.

It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for:

  • Keeping kitchen equipment and utensils clean and tidy.
  • Serving customers quickly, efficiently and with care.
  • Following food safety and hygiene regulations while keeping daily records.
  • Practising first in, first out (FIFO) stock rotation to keep our food fresh.
  • Accepting deliveries and handling the safe storage of food.
  • Being aware of (and following) all operational policies and procedures.
  • Preparing, cooking, and serving food according to our café’s delicious menu.
  • Making sure we maintain our standards and all food products are available.
  • Knowing our café’s menu inside and out and serving food exactly as it’s intended.
  • Resolving customer complaints and passing on information to the Café Manager.
  • Staying up-to-date with business communications and exciting new initiatives.

You will need:

  • A commitment to hospitality and excellent customer service.
  • Knowledge of Health and Safety standards.
  • The ability to work efficiently and maintain a clean environment.
  • Comfortable working in a team.
  • Great communicator with a proactive attitude.
  • Ability to multitask and work well under pressure.
  • Confident using your initiative to improve ways of working.
  • Good at planning and keeping things organised.
  • Adaptable to working in the buzz of a fast-paced environment.

About us: With 316 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Cafe Team Member employer: Tesco

At Tesco Cafes in Hartlepool, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. With flexible working options, generous holiday allowances, and a commitment to diversity, our team members enjoy a supportive environment where they can thrive both personally and professionally. Join us to be part of a family-oriented team that values your contributions and offers exciting opportunities for progression.
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Contact Detail:

Tesco Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Cafe Team Member

✨Tip Number 1

Familiarise yourself with the menu and offerings of the café. Knowing the dishes inside out will not only impress during your interview but also show your genuine interest in the role.

✨Tip Number 2

Demonstrate your customer service skills by sharing specific examples from previous experiences. Highlight how you handled difficult situations or went above and beyond for a customer, as this is crucial for a café team member.

✨Tip Number 3

Be prepared to discuss your availability and flexibility. Since the role offers various hours, showing that you can adapt to different schedules will make you a more attractive candidate.

✨Tip Number 4

Research Tesco's values and commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart and demonstrate that you're a good fit for their team culture.

We think you need these skills to ace Cafe Team Member

Customer Service Skills
Food Safety Knowledge
Teamwork
Communication Skills
Multitasking
Time Management
Attention to Detail
Problem-Solving Skills
Adaptability
Initiative
Organisational Skills
Ability to Work Under Pressure
Knowledge of Health and Safety Standards

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like teamwork, communication, and multitasking, which are crucial for a Cafe Team Member.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've provided excellent service in the past.

Highlight Flexibility: Since the role offers flexible working hours, mention your availability clearly. If you can work during the specified availability windows, make it known to show you're a good fit for their scheduling needs.

Show Enthusiasm for the Role: In your application, express your excitement about joining the Tesco Cafe team. Highlight your commitment to maintaining high standards of food safety and customer satisfaction, as these are key aspects of the job.

How to prepare for a job interview at Tesco

✨Know the Menu Inside Out

Familiarise yourself with the café's menu before the interview. Being able to discuss specific dishes and ingredients shows your enthusiasm for the role and your commitment to providing excellent customer service.

✨Demonstrate Your Customer Service Skills

Prepare examples of how you've provided great customer service in the past. Whether it's resolving complaints or going the extra mile for a customer, showcasing your experience will highlight your suitability for the role.

✨Show Your Team Spirit

As a café team member, you'll be working closely with others. Be ready to discuss your experiences working in a team, how you handle conflicts, and how you contribute to a positive work environment.

✨Emphasise Your Adaptability

The café environment can be fast-paced and unpredictable. Share examples of how you've successfully adapted to changing situations or handled pressure in previous roles to demonstrate your ability to thrive in this setting.

Cafe Team Member
Tesco
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  • Cafe Team Member

    Hartlepool
    Part-Time

    Application deadline: 2027-06-13

  • T

    Tesco

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